Michelle Tate
Placentia,CA
Summary
Motivated and customer‑focused professional with experience delivering exceptional support across retail, delivery, and administrative environments. Skilled in solving problems, assisting customers remotely or in person, and ensuring each interaction is positive, effective, and efficient. Adept at communication, multitasking, and creating enjoyable customer experiences from start to finish.
Overview
40
40
years of professional experience
Work History
Customer Service Associate
Sprouts Farmers Market Inc, Grocery
Yorba Linda, California
10.2019 - Current
- Operated POS systems to process purchases, returns, and exchanges with 100% accuracy.
- Provide top-tier customer service by resolving issues and answering product-related questions.
- Train new hires on register protocols, customer engagement, and Instacart fulfillment procedures.
- Support stocking, bagging, and assisting customers with loading groceries.
- Named 'Employee of the Quarter' in 2024 for outstanding service.
Full-Service Shopper & Delivery Driver
Shipt
Orange County
11.2018 - 10.2019
- Executed accurate shopping and delivery of customer orders, prioritizing timing and quality.
- Achieved high satisfaction ratings through effective communication and adaptability.
- Efficiently navigated multiple deliveries and time-sensitive routes to meet customer needs.
- Optimized store navigation to quickly locate items during shopping trips.
- Delivered exceptional customer service throughout the order handoff and delivery process.
Full-Service Shopper & Delivery Driver
Instacart Shoppers
Orange County, CA
06.2017 - 11.2018
- Independently managed multiple customer orders, achieving a 5-star customer rating.
- Communicated in real time to confirm substitutions and address customer needs.
- Maintained safety standards while handling perishable items to ensure quality control.
Medical Secretary
Doctors of Women
Irvine, California
12.2014 - 05.2017
- Streamlined administrative support for office staff during peak periods, enhancing efficiency.
- Prepared patient charts for physicians before appointments, ensuring accuracy of updates.
- Handled incoming phone calls to provide information and facilitate access for medical personnel.
- Executed data entry tasks for patient information across multiple databases.
Independent Salon Stylist
Various Locations
Orange County, CA
05.1986 - 12.2014
- Developed and maintained a loyal client base through exceptional hair styling services and hospitality.
- Oversaw scheduling, inventory management, and point-of-sale transactions as an independent stylist.
- Ensured cleanliness and compliance with state board regulations consistently.
- Upsold retail products and treatments, generating additional revenue.
- Adapted to evolving trends and tools throughout 20 years in salon environments.
Education
Medical Billing & Coding
American Academy of Professional Coders
Online05-2024
Medical Billing & Coding Certification
Community Care College
OK06-2023
Skills
- Customer relationship management
- Issue resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Empathy display
Timeline
Customer Service Associate
Sprouts Farmers Market Inc, Grocery
10.2019 - Current
Full-Service Shopper & Delivery Driver
Shipt
11.2018 - 10.2019
Full-Service Shopper & Delivery Driver
Instacart Shoppers
06.2017 - 11.2018
Medical Secretary
Doctors of Women
12.2014 - 05.2017
Independent Salon Stylist
Various Locations
05.1986 - 12.2014
Medical Billing & Coding
American Academy of Professional Coders
Medical Billing & Coding Certification
Community Care College