Michelle Taylor
Monroe
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
21
21
years of professional experience
Work History
Medical Supply Clerk II
St. Francis Hospital And Medical Center
05.2019 - Current
- Assisted healthcare professionals with locating necessary supplies, ensuring timely patient care delivery.
- Prepared detailed reports on supply usage patterns, enabling informed decision-making regarding future purchases.
- Streamlined medical supply procurement processes, resulting in reduced costs and improved efficiency.
- Updated and maintained a comprehensive medical supply database, enhancing overall departmental efficiency and organization.
- Enhanced patient care by efficiently managing medical supply inventory and maintaining accurate records.
- Implemented effective organization systems for easy access to medical supplies, improving response times in critical situations.
- Developed strong relationships with key vendors, fostering collaboration and mutual support that benefited both parties.
- Monitored expiration dates of perishable items, proactively replacing outdated stock to prevent potential health risks.
- Maintained cleanliness and organization of storage areas, adhering to strict safety guidelines and regulations.
- Evaluated supplier performance regularly, identifying opportunities for improvement or alternative options when needed.
- Facilitated timely order placement and receipt through effective communication with vendors, reducing inventory shortages.
- Trained new Medical Supply Clerks on departmental procedures and best practices, enhancing overall team performance.
- Negotiated contracts with suppliers to secure competitive pricing on essential medical equipment and materials.
Housekeeper
St. Francis Hospital And Medical Center
05.2018 - 05.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Temp Worker
Advantage Staffing Agency
10.2015 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Prepared boxes for shipments based on standard sizes.
- Checked raw materials and completed work for defects affecting product quality.
- Balanced boxes on pallets to prevent shifting and damage.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Labeled completed products with standard production information based on each product type.
Temp Worker
Manpower Staffing
11.2014 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Prepared boxes for shipments based on standard sizes.
- Checked raw materials and completed work for defects affecting product quality.
- Balanced boxes on pallets to prevent shifting and damage.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
Retail Worker
Rainbow Clothing Store-1946
03.2018 - 05.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Retail Sales Associate
Target
10.2015 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Food Handler/Catering Server
Stella's Soul Food
01.2012 - 08.2015
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Continuously met or exceeded performance expectations, contributing to the overall success of the business.
- Received consistently positive feedback from customers regarding the quality and presentation of prepared dishes.
- Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
Caretaker/Elderly Caregiver
IHSS In Home Support Services
03.2003 - 08.2015
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Trained new staff members on caretaking procedures, policies, and best practices to maintain high quality standards.
- Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted thorough move-out inspections, assessing unit conditions before returning security deposits or initiating repair actions as needed.
- Implemented new landscaping initiatives to improve property aesthetics and increase curb appeal.
- Managed budgets for maintenance projects, allocating funds appropriately while minimizing unnecessary expenses.
- Promoted sustainability within the facility through waste reduction efforts and eco-friendly product usage whenever possible.
- Evaluated existing processes regularly, identifying opportunities for improvement in service delivery or resource allocation.
- Ensured adherence to local regulations regarding building codes, health and safety standards, and other applicable guidelines.
- Implemented preventative maintenance measures to extend the lifespan of equipment and minimize repair costs over time.
- Reduced emergency response times by establishing clear protocols for urgent situations involving medical issues or security concerns.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Clerk
Safeway
08.2014 - 12.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Medical Administrative Assistant II
UHS-Tang Medical Center
02.2003 - 04.2006
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Called patients to confirm scheduled appointments day in advance.
- Greeted patients and provided required paperwork to facilitate services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
Education
No Degree - Behavioral Sciences
Merritt College
Oakland, CACertificate - Communications
Rockhurst University
Kansas City, MO05.2005
Associate of Science - Medical Assisting
Heald College - Central Administrative Office
Walnut Creek, CA01.1997
Skills
- Shipping and receiving
- Patient confidentiality
- Microsoft Office
- Stock Rotation
- Medical Equipment Handling
- Waste disposal
- Sterilization techniques
- Medical Supply Storage
- Sterilization procedures
- Supply Ordering
- Safety Compliance
- Materials Handling
- Inventory Monitoring and Management
- Package labeling
- Clear Communication
- Critical Thinking
- Time Management
- Hazardous Materials Handling
- Equipment Calibration
- Problem-Solving
- Data Evaluation
- System Updating
- Carrier Relations
- Hazmat and international shipping
- Technical Writing
- Contents Verification
- Freight Labeling
- Vendor Relationship Management
- Materials Requisition
- Customer Relations
Timeline
Medical Supply Clerk II
St. Francis Hospital And Medical Center
05.2019 - Current
Housekeeper
St. Francis Hospital And Medical Center
05.2018 - 05.2019
Retail Worker
Rainbow Clothing Store-1946
03.2018 - 05.2019
Temp Worker
Advantage Staffing Agency
10.2015 - Current
Retail Sales Associate
Target
10.2015 - 06.2018
Temp Worker
Manpower Staffing
11.2014 - Current
Clerk
Safeway
08.2014 - 12.2014
Food Handler/Catering Server
Stella's Soul Food
01.2012 - 08.2015
Caretaker/Elderly Caregiver
IHSS In Home Support Services
03.2003 - 08.2015
Medical Administrative Assistant II
UHS-Tang Medical Center
02.2003 - 04.2006
No Degree - Behavioral Sciences
Merritt College
Certificate - Communications
Rockhurst University
Associate of Science - Medical Assisting
Heald College - Central Administrative Office
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