Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Taylor

Jacksonville,NC

Summary

-Personable and dedicated REMOTE Customer Service Representative with extensive experience with health insurance plans.

-Articulate, enthusiastic and passionate with superb leadership and communication skills helping to build relationships and cultivating partnerships.

-Highly motivated self-starter, who is extremely detail-oriented and organized.

-Solid team player with upbeat, positive attitude and proven skill in establishing rapport amongst a team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Advocate - Customer Care Representative

United Healthcare
REMOTE, NC
06.2022 - Current
  • Provided customer service on inbound calls about health insurance and resolved customer issues accurately; while providing complete and accurate information.
  • Research and provide referrals to providers to connect customers with the care they need
  • Utilize databases and internal programs to verify eligibility and benefits for services
  • Completed all administrative tasks as assigned to support Customer Care Advocate Team (Government Operations)

Virtual Teacher

Onslow County Public Schools
Jacksonville, NC
07.2018 - 02.2021
  • Collaborated in a team of professionals to develop programs, design special projects, create assessments and promote positive environments
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
  • Utilized internet, computer and office tools including live stream, online videos, and remote conferencing to develop interactive and online programs and presentations.
  • Held virtual office hours to assist learners, supervisors and peers.

Teacher

Cumberland County School District
Fayetteville, NC
07.2012 - 06.2018
  • Alleviated learning gaps and effectively trained learners through introduction of state-of-the-art educational tools and learning aids.
  • Designed curriculum, lesson plans and instructional materials for classroom teaching.
  • Instructed learners individually and in groups, utilizing various teaching methods in a safe, organized environment that fostered individuality.
  • Built and strengthened positive relationships with students, peers and teaching staff.

Education

Bachelor of Arts - Elementary Education

University of North Carolina At Wilmington
Wilmington, NC
05.2002

Master of Science - Instructional Technology

University of North Carolina At Wilmington
Wilmington, NC

Skills

  • Healthcare Knowledge
  • Issue Resolution
  • Technical Proficiency
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Performance Tracking/Evaluation
  • Reporting and Documentation
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Time Management

Certification

  • Licensed Elementary Education - 2002-2025
  • Certified in Middle School Education, Science
  • Certified in Middle School Education - Soc Studies

Timeline

Advocate - Customer Care Representative

United Healthcare
06.2022 - Current

Virtual Teacher

Onslow County Public Schools
07.2018 - 02.2021

Teacher

Cumberland County School District
07.2012 - 06.2018

Bachelor of Arts - Elementary Education

University of North Carolina At Wilmington

Master of Science - Instructional Technology

University of North Carolina At Wilmington

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Michelle Taylor