Michelle Taylor
Alexander,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Receptionist/Senior Finance Associate
Upstate Farms Cultured Products
Batavia, NY
01.2022 - Current
- Currently assisting staff in any manner I can in the absence of HR presence within our building.
- Assisting staff with any uniform issues.
- Assist employees with the UKG payroll app.
- Filled in for former HR admin while out on leave of absence.
- Duties included processing payroll.
- Canvassed union employees for vacation requests by seniority.
- Assisted new employees with uniform ordering.
- Processed check requests for union dues.
- Assist in new employee onboarding with Alchemy training
- Coordinate company events with venues and advise staff of pertinent details.
- Greet visitors by welcoming them and directing to appropriate personnel.
- Verify visitors' identification cards before allowing access to the building.
- Perform data entry tasks into various computer systems accurately and promptly.
- Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
- Manage all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provide administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary. and copying documents when necessary.
- Organize conference room reservations for meetings or events.
Office Manager/Insurance Agent
Main Street Insurance Agency, Inc.
Attica, NY
09.1995 - Current
- Used judgment and initiative in handling confidential matters and requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to business owner on hiring decisions.
- Processed payroll accurately ensuring employees were paid on time.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
High School Diploma -
Iroquois Central High School
Elma, NY06.1989
Skills
- Excellent verbal and written communication skills
- Positive and Professional attitude
- Well versed in NYS DBL/PFL/WC
- Bookkeeping
- Scheduling
- Office Management
- Administrative Support
- Clerical Support
- Technical Support
- File Management
- Data Entry
- Office Administration
- Service-Oriented Mindset
- Multi-Line Telephone Skills
Certification
- CISR - Elite: Certified Insurance Service Representative
- New York State Property and Casualty Broker License
Timeline
Receptionist/Senior Finance Associate
Upstate Farms Cultured Products
01.2022 - Current
Office Manager/Insurance Agent
Main Street Insurance Agency, Inc.
09.1995 - Current
High School Diploma -
Iroquois Central High School
- CISR - Elite: Certified Insurance Service Representative
- New York State Property and Casualty Broker License
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