Michelle Taylor
Pearl,MS
Summary
I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I'm eager to contribute to a dynamic team and support organizational goals.
Overview
41
41
years of professional experience
Work History
Front Desk Receptionist
Ridgeland Mitsubishi
Ridgeland, MS
08.2024 - Current
- Greet customers upon arrival, check them into the showroom, and assign them to a salesperson.
- Maintain organized reception area ensuring cleanliness and professionalism.
- Process incoming mail and packages distributing them to relevant staff members.
- Answer incoming calls, redirect callers to the appropriate personnel or department, and take messages as needed.
- Handle down payment processing and provide customers with receipts and proper bills and change.
- Provide administrative support such as filing documents, photocopying, and scanning materials.
Security Officer
Pendleton Security & Invstgtns
Jackson, MS
07.2023 - Current
- Conduct regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Check for safety hazards and take corrective action when necessary.
- Provide assistance to other departments as needed such as deliveries from vendors or contractors.
- Maintain accurate logs of all security related activities.
- Adhere to post orders while maintaining a visible presence around the property.
- Greet staff, guests, vendors, contractors upon arrival at the facility entrance.
- Provide friendly and professional assistance to employees, visitors and customers.
- Monitor entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Guest Service Agent
Hilton Garden Inn Hotel
Pearl, MS
11.2022 - 06.2023
- Greeted guests with a friendly and welcoming attitude.
- Registered guests into the computer system accurately and efficiently.
- Handled cash transactions accurately while adhering to established accounting practices.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Answered inquiries about hotel services, facilities and local attractions.
- Responded to telephone calls from guests promptly and courteously.
- Assisted in resolving customer complaints in a courteous and professional manner.
Correctional Records Technician Supervisor
MS Dept Of Corrections
Jackson, MS
02.2004 - 01.2021
- Trained new staff on record management systems and processes, enhancing team efficiency.
- Processed requests for information, providing prompt and accurate responses to internal and external queries.
- Streamlined day-to-day office processes to meet long-term goals.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Correctional Case Manager
MS Dept Of Corrections
Pearl, MS
10.1995 - 01.2004
- Assessed and evaluated clients to identify needs, strengths, weaknesses, and risks.
- Ensured compliance with state regulations governing corrections case management practice.
- Conducted admissions and orientation process and classified new offenders based on court documents to determine housing, job assignments, and work programs.
- Counseled inmates.
Correctional Records Technician
MS Dept Of Corrections
Pearl, MS
02.1987 - 09.1995
- Created or updated records with new files or information.
- Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Clerk Typist Senior
MS Dept. of Health
Jackson, MS
12.1986 - 02.1987
- Answered telephones, routed calls and took messages.
- Operated office equipment such as computers, copiers, scanners and fax machines.
- Greeted visitors and directed them to the appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Scheduled appointments.
Medical Records Clerk
MS State Hospital
Pearl, MS
11.1984 - 12.1986
- Reviewed patient charts for accuracy and completeness.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sent patient files to doctors for progress reports.
- Typed death certificates.
- Mailed patient referrals to mental health centers.
Education
Bachelor of Science - Business Administration
Belhaven University
Jackson, MS05-2001
Skills
- Investigation documentation
- Stationary surveillance
- Staff Management
- Emergency Management
- Records Management
- Computer operations
- Phone answering
- Clerical skills
- Team building
- Data Entry
- Reliability
- Multitasking
- Effective Communication
- Time Management
- Professional Demeanor
- Adaptability
- Time management abilities
- Problem-Solving
- Goal Setting
- Professionalism
- Attention to Detail
Timeline
Front Desk Receptionist
Ridgeland Mitsubishi
08.2024 - Current
Security Officer
Pendleton Security & Invstgtns
07.2023 - Current
Guest Service Agent
Hilton Garden Inn Hotel
11.2022 - 06.2023
Correctional Records Technician Supervisor
MS Dept Of Corrections
02.2004 - 01.2021
Correctional Case Manager
MS Dept Of Corrections
10.1995 - 01.2004
Correctional Records Technician
MS Dept Of Corrections
02.1987 - 09.1995
Clerk Typist Senior
MS Dept. of Health
12.1986 - 02.1987
Medical Records Clerk
MS State Hospital
11.1984 - 12.1986
Bachelor of Science - Business Administration
Belhaven University