Michelle Taylor

Provided administrative support to a global team overseeing facility maintenance of Critical Environment Data Centers supporting DXC Technologies/Computer Science Corporation, reporting directly to Facilities Manager and Regional Manager. First point of contact between our company and our client.

• Create Reports; compile and post daily, monthly, weekly, FCRs, GCARS and incident reports
• Process Invoices; accounts payable/receivable working with vendors
• Maintain Files; equipment inventory/maintenance
• Coordinate Work Orders; assign and schedule, print, review for completion, file
• Produce Current Records of Special Projects; CERMS, EOPs, MOPs, SOPs (emergency, maintenance & standard operating procedures)
• Complete First Aid Inventory; keep detailed up-to-date records
• Update Phone Lists; keep accurate escalation, emergency and staff contact numbers
• Update Organizational Charts; maintain current staff information within the global account
• Execute Safety Training; tool box, risk management, near miss reports
• Track PTO; maintain staff records for personal time off
• Perform Administrative Duties; office correspondence though calls, mail, emails and faxes, create copies, laminates, binders and signs, monitor office equipment and purchase supplies

Provided secretarial and administrative support to Zoning & Housing Departments, reporting directly to Zoning Enforcement Officer and Housing Inspectors.

• Assisted public with zoning applications and housing complaints; receive, record and process information
• Scheduled appointments, inspections and hearings for housing inspectors and zoning officer
• Composed correspondence, documents, violation letters and citations; ensure timely delivery to recipients
• Collected and recorded permit and citation fees, tracked amounts and maintained records of financial transactions
• Attended meetings, prepared notices, agendas and Zoning Board of Appeals packets; composed minutes
• Submitted legal notices and decisions to local newspaper for publication
• Assisted in preparation and submission of payroll documents to Finance Department
• Established and maintained record keeping and filing systems for departments
• Answered phones, directed calls and responded to inquiries; processed and distributed incoming mail

Served as direct liaison between organization and fans while ensuring smooth front-office operations. Reported to Vice President and General Manager. Received multiple awards for excellent customer service and exceeding work performance on all levels. Assisted team owners and executives; scheduled conference calls, accommodating special requests, performed office administrative duties.

• Maintained databases, created confidential reports, edited press releases and documents
• Executed marketing and sales for organization; sold advertising, booked groups and fundraising events
• Administered employee insurance plans, monitored office equipment and purchased supplies
• Oversaw all office correspondence via mail, fax and email
• Assisted Vice President/General Manager in planning and execution of all hotel, travel and ticket arrangements for baseball executives, players and guests for 2002 Double-A All-Star Game and surrounding events
• Assisted in travel arrangements, housing and shipping needs of athletes and associated personnel
• Involved in hiring and training of 24 interns and event staff annually
• Scheduled meetings, drafted minutes and maintained records for Tater’s Charities Board of Directors
• Coordinated Kid’s Club, planned and implemented special events

Performed administrative office duties for this high-volume upscale salon and spa. As first point-of-contact, applied superior customer service skills to ensure client satisfaction.

• Maintained inventory, conducted sales and compiled and maintained accounts receivable
• Processed, filed and copied related documents, operated multi-line phone and scheduled appointments for clients
• Assisted casino executives, celebrity guests and elite casino patrons in Foxwoods 1st Annual Celebrity Golf Tournament
• Awarded highest grade while in hospitality class