Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Tees

Levittown,PA

Summary

Highly motivated and committed Medical Assistant with no found experience, Can work as an individual, as well as team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

19
19
years of professional experience

Work History

Medical Assistant

Trinity Health
01.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Measured patient pulse oximetry.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.

Medical Receptionist

Trinity Health
11.2022 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Answered 35 phone calls and messages for three physicians and two nurse practitioners and one physican assistant in Urologist medical facility, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.

Medical Logistics Specialist

United States Army Reserves
03.2016 - Current
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Medical Receptionist

Jefferson Healthcare
03.2016 - 11.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered 50 phone calls and messages for four physicians and one physician assistant in family practice medical facility, scheduling appointments, and handling patient inquiries.

Medical Logistics Specialist

Pennsylvania National Guard
08.2009 - 03.2016
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Billeting Non Commission Officer

United States Army National Guard
12.2012 - 07.2013
  • Wrote detailed narrative reports for use in investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Reported safety and fire hazards observed on routine patrols and during inspections.
  • Coordinated operations with other emergency service groups.
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Conducted surveillance to detect suspicious activity.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Medical Receptionist

Boston Medical Group
09.2004 - 09.2008
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation

Education

Certificate - Medical Assisting

Mercy College of Health Sciences
Des Moines, IA
03.2024

Skills

  • HIPAA Compliance
  • Medical Charting
  • Medical Terminology
  • Electronic Health Records
  • Patient Assessments
  • Vital Sign Monitoring
  • Patient Documentation
  • Procedure Assistance
  • Direct Patient Care
  • Knowledge of EKG Rhythm Interpretation
  • Specimens Collection and Processing
  • Electrocardiographic Rhythm Recognition
  • Vital Signs Documentation
  • Reliable Team Player

Timeline

Medical Assistant

Trinity Health
01.2024 - Current

Medical Receptionist

Trinity Health
11.2022 - Current

Medical Logistics Specialist

United States Army Reserves
03.2016 - Current

Medical Receptionist

Jefferson Healthcare
03.2016 - 11.2022

Billeting Non Commission Officer

United States Army National Guard
12.2012 - 07.2013

Medical Logistics Specialist

Pennsylvania National Guard
08.2009 - 03.2016

Medical Receptionist

Boston Medical Group
09.2004 - 09.2008

Certificate - Medical Assisting

Mercy College of Health Sciences

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Michelle Tees