Michelle Teixeira
Orlando,FL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and team efficiency at Quarterdeck Restaurant. Skilled in customer engagement and operating cash transactions with high accuracy, I successfully trained new staff, ensuring seamless service and upholding work ethic and integrity. Reliable providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers. I can also speak, write and read both English and Spanish fluently
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Quarterdeck Restaurant
02.2024 - 07.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
Host
Quarterdeck Restaurant
07.2023 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Quarterdeck Restaurant
07.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
May River High School
Bluffton, SC05.2024
Skills
- Customer Engagement
- Teamwork
- Patience and Empathy
- Customer Service
- Working under pressure
- Foreign language skills
- Work Ethic and Integrity
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ice Cream Server
Quarterdeck Restaurant
02.2024 - 07.2024
Host
Quarterdeck Restaurant
07.2023 - 07.2024
Cashier
Quarterdeck Restaurant
07.2023 - 07.2024
High School Diploma -
May River High School
Similar Profiles
Brittney ReynosoBrittney Reynoso
Waitress/Shift Leader at Quarterdeck RestaurantWaitress/Shift Leader at Quarterdeck Restaurant
Victoria MetelusVictoria Metelus
Wait Staff Member at Quarterdeck RestaurantWait Staff Member at Quarterdeck Restaurant
Luis MolinaLuis Molina
Assistant General Manager at Quarterdeck RestaurantAssistant General Manager at Quarterdeck Restaurant