Michelle Tenas
Long Beach,CA
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Mutts
Newport Beach, CA
07.2024 - 02.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations smoothly, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Cashier/Food Packer
Rascals Teriyaki Grill
Carson, CA
06.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Housekeeping
Tidy for Pros
Los Angeles, CA
04.2023 - 11.2024
- Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Lobby Cleaner
Hilton Hotel
Long Beach, CA
02.2024 - 05.2024
- Kept track of inventory levels for cleaning supplies, notifying management when restocking was needed to prevent shortages.
- Maintained a safe and sanitary space for both guests and staff members through thorough cleaning practices.
- Assisted with special event setup and teardown, ensuring timely completion for smooth transitions between events.
- Demonstrated a strong work ethic and punctuality by consistently arriving on time for shifts, ready to contribute to the team''s success.
Education
High School Diploma -
Clear Passage Educational Center
Long Beach, CA07-2024
Skills
- Customer service
- Strong multitasking
- Active learning
- Complex Problem-solving
- Service prioritization
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Mutts
07.2024 - 02.2025
Lobby Cleaner
Hilton Hotel
02.2024 - 05.2024
Cashier/Food Packer
Rascals Teriyaki Grill
06.2023 - 12.2024
Housekeeping
Tidy for Pros
04.2023 - 11.2024
High School Diploma -
Clear Passage Educational Center
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