Michelle Terrill
Lake Havasu City,AZ
Summary
Dynamic Client Service Manager with a proven track record at Foundation Home Health, excelling in client relationship building and exceptional communication. Successfully managed multiple projects, enhancing customer service processes and mentoring team members. Skilled in resource referrals and schedule management, fostering a culture of productivity and engagement.
Overview
3
3
years of professional experience
Work History
Client Service Manager
Foundation Home Health
Lake Havasu City
06.2023 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Certified Nursing Assistant
Foundation Home Health
Lake Havasu City, AZ
06.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
GED -
Pueblo Community College
Pueblo, COSkills
- Client relationship building
- Resource referrals
- Exceptional communication
- Customer relations
- Schedule management
Timeline
Client Service Manager
Foundation Home Health
06.2023 - Current
Certified Nursing Assistant
Foundation Home Health
06.2022 - Current
GED -
Pueblo Community College