Michelle Thiesing
Summary
Team leader with capacity building and strategic outcome approach! Customer service professional with over 25 years' experience! Data entry proficient with detail and technology proficiency with MS Office Suite and Outlook. Motivated and goal-driven with exceptional leadership and negotiation abilities.
Overview
28
28
years of professional experience
Work History
Office Manager
Crystal Clear Window Cleaning
2017.08 - Current
- Provide excellent customer service to all customers and visitors
- Create and edit documents (Word, Excel, PowerPoint, Word, etc.)
- General office duties as assigned (e.g., mail, copying, preparation of documents, etc.)
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Responsible for running a variety of month-end and weekly reports, as assigned.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Designs and produces marketing materials for print publications and online campaigns.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Support
Farrell Equipment and Supply
2023.11 - 2024.06
- Provided backup support to other department and teams when necessary
- Prepared Materials, documents, reports, and correspondences for other departments
- Created, updated, and maintained new and current SKUs
- Worked with Purchasing Team with entering Purchase Orders and kept them informed of order status.
- Provided ongoing administrative support for departmental projects resulting in better organization and structure.
- Provided administrative support to management, streamlining operations within the organization.
Grocery Specialist
Menards
2021.05 - 2022.08
- Responsible for upholding a Fun, Fast, and Friendly service culture! A Sales Team Member has multiple responsibilities of varying significance, the most important of which is a high level of customer service
- Communicated effectively with customers in answering any questions they may have
- Responsible for maintaining the in-stock inventory to ensure that the department is clean, organized, and the shelves are full and products properly merchandised
- Worked in cooperation with their Department Manager(s) and all other Team Members to ensure the customer's home improvement needs are met
- Oversaw daily Price changes and manage cash register as required
- Excellent communication and interpersonal skills towards customer and store staff.
Membership Team Lead
Sam's Club
2020.01 - 2021.05
- Assisted management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedure
- Communicated and supported membership by providing information on membership types, programs, and benefits to current and prospective members
- Demonstrated, promoted, and supported compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans
- Completed accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation.
- Coached team members in techniques necessary to complete job tasks.
C-Store Team Lead
Fleet Farm
2018.06 - 2019.12
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continued development.
- Ensured Team Members are trained in accordance with Company policy as it pertains to the sale of lottery/lotto tickets, alcohol, and tobacco products.
- Ensured all team members are operating efficiently.
- Managed inventory levels to optimize stock availability and reduce waste through regular audits.
Associate Claims Representative
UnitedHealth Group
2016.10 - 2017.12
- Received, processed, and filed medical claims for medical practices in Medicare and Retirement
- Used computers for various applications, such as database management or word processing
- Prepared insurance claim forms or related documents and review them for completeness.
Customer Representative
Rue La La, Radial-ecommerce
2009.03 - 2016.10
- Handled inbound calls and emails for a national ecommerce company: Retained records, sales data base and questions on a wide variety of consumer products and services
- Handled correspondences on a first-time customer resolution, by performing activities such as exchanging merchandise, and a billing inquires to customer satisfaction.
Youth Instructor/ Customer Service Representative
Chippewa Valley Y
2007.07 - 2009.12
- Served the Y with customer service to signature events such as: Pure Waters Day Race and Woman's Day
- Instructed in youth gymnastics and Kidz Fit: involved day care children in creative movement, physical exercise and enhance physical activity
- Handled marketing outreach to multiple community showcasing the Y.
Lighting Designer
Muska Lighting
2004.04 - 2006.05
- Responsible for customer lighting designs, client relations with maintenance for new home or remodel
- Answered customers' questions about merchandise and advise customers on merchandise selection
- Served as sales representative with new home construction and remodeling contractors
- Researched builder and homeowners lighting needs and created customized lighting proposals to meet the customer needs
- Handled marking outreach in the store and at community functions.
Sales Advisor
Kelly Furniture
1996.02 - 2003.10
- Presented customers a wide variety of home furnishings to meet their needs
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Delivered team support of marketing, promotions and displays in all departments
- Assisted with floor merchandise and coordination customer loading and delivery.
Education
Associate Degree - Marketing
Chippewa Valley Technical College
Eau Claire, WI12.1995
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Administrative Support
- Credit and collections
- Documentation and control
- Team Supervision
- Teamwork and Collaboration
- Professional and Courteous
Volunteer Experience
- Feed My People
- Chippewa Falls High School Booster Club
- Parent Sports Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Support
Farrell Equipment and Supply
2023.11 - 2024.06
Grocery Specialist
Menards
2021.05 - 2022.08
Membership Team Lead
Sam's Club
2020.01 - 2021.05
C-Store Team Lead
Fleet Farm
2018.06 - 2019.12
Office Manager
Crystal Clear Window Cleaning
2017.08 - Current
Associate Claims Representative
UnitedHealth Group
2016.10 - 2017.12
Customer Representative
Rue La La, Radial-ecommerce
2009.03 - 2016.10
Youth Instructor/ Customer Service Representative
Chippewa Valley Y
2007.07 - 2009.12
Lighting Designer
Muska Lighting
2004.04 - 2006.05
Sales Advisor
Kelly Furniture
1996.02 - 2003.10
Associate Degree - Marketing
Chippewa Valley Technical College
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursStock Options / Equity / Profit SharingCompany CultureSimilar Profiles
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