Michelle Thines
Preston,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Bartender and Server
Off Shore Event Center
07.2022 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Inspected dishes and utensils for cleanliness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bartending drinks for wedding/events
- Stocking coolers when needed
- Receiving money/ credit card
- Cleaning tables and Event Center up when event is over.
- Prepare food if needed
- Washing dishes if needed
- Taking trash out
Community Outreach Coordinator
L'Arche Clinton (The Arch) - Clinton, IA
05.2021 - Current
- Collaborated with community members to develop and implement service initiatives.
- Address and ensure plans and goals for physical care, safety, personal growth and support are being carried out for each core member receiving Outreach services
- Direct the outreach team in providing consistency and continuity in the experiences of the core members served in our Outreach services
- Plan and implement formation, orientation and on-going training of assistants regarding the core members and their related issues
- Coordinate training/meetings for all assistants
- Attend core members SIS and ISP meetings.
- Attend any meetings in the community for Outreach services
- Validate and submit timesheets for outreach services employees
- Ensure all billing is correct and completed in a timely matter
- Ensure all core members program files are maintained
- Evaluations for assistants at 3 months and a year
- Aware of all State and Federal laws along with L'arche rules and regulations
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Provided leadership, guidance and support to staff members
PROM Representative
Central DeWitt Community School District
08.2016 - Current
- Developed and updated tracking spreadsheets for process monitoring of funds
- Assist in setting up concession stands at basketball games
- Overseeing/scheduling of help
- Counting and depositing of money in our account
- Setting up and take down for Prom
- Purchasing all food/drinks/candy for concessions
- Working hand in hand with public and athletic director
Program Coordinator
L'Arche Clinton (The Arch)
05.2021 - 10.2022
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Monitored programming schedules, conformance to guidelines and quality.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Tracked and reported expenses accurately to manage program budgets.
- Provided ongoing direction and leadership for program operations.
- Address and ensure plans and goals for spirituality, physical care, safety, personal growth and support, and community life are being carried out for each core member.
- Direct program teams in providing consistency and continuity in the lives of the core members living in the community.
- Plan and implement formation, orientation, and on-going training of assistants regarding individual core members and core member related issues.
- Coordinate any necessary in-service sessions for assistants.
- Attend core member’s annual individual care plan (ICP) meeting and ensure teams are developing and implementing person centered support plans. Ensure that each core member has a voice in the decision-making and planning of his or her own life and in the life of the community.
- Work with guardians and family members, managed care organizations (MCOs), legal representatives, insurance providers and targeted case managers and others to provide oversight of medical care and services for core members, including scheduling, attending, and documenting of appointments, as well as medication administration.
- Provide training and support to house teams in managing the homes, including household responsibilities, record keeping, finances, communication with professionals, maintenance and upkeep of house, equipment, and vehicles. Ensure that the house teams are following fire and safety procedures and emergency plans.
- Be aware of and oversee follow-up of any incidents and illnesses with core members. Support each home and assist with finding appropriate resources when any core member is in crisis.
- Ensure that assistants and core members are aware of the traditions and spiritual life of the home and of the community, and that these values are being lived in each house and program.
- Ensure complete and compliant training of assistants in all state and agency required trainings.
- Support the personal and spiritual growth of assistants.
- Provide functional accompaniment and support to assistants individually, and the team as a whole.
- Coordinate assistants time off requests in conjunction with their schedules.
- Ensure that all documentation is completed in a timely manner.
- Validate and submit timesheets.
- Ensure core member program files are maintained at the office and at the houses, and consistent between the two locations.
- Evaluate assistants at 3 months and yearly.
- Share on-call supervisor responsibilities during nights, weekends, and holidays.
HCBS Coordinator
Imagine The Possibilities
11.2017 - 03.2021
- Used job-related software to draft and finalize written correspondence and documentation.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Prepared agendas and took notes at meetings to archive proceedings.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Coached employees through day-to-day work and complex problems.
- Kept high average of performance evaluations.
- Inventoried and ordered office supplies to maintain availability of products.
- Entered data, generated reports, and produced tracking documents.
- Hiring of staff firing of staff when needed
- Scheduling and tracking of PTO/vacation time
- Tracking of work comp claims
- Conduct ISP and meeting
- Report any issues or concerns to the HCBS Director
- Report budget changes
- Monitor overtime hours weekly and seek ways to minimize these hours
- Perform weekly site visits
- Provide orientation/training and ongoing training for new and existing staff
- Ensure timely documentation of new staff training/orientation
- Schedule staff for agency trainings
- Conduct regular staff meetings and provide documentation of information covered
- Complete relevant timely documentation of promotions, meetings, disciplines etc. of staff.
- Perform evaluations for staff 30 days prior to due date
- Offer consultation for all staff evaluations
- Conduct staff investigations in situations that warrant an investigation and report to DHS.
- Oversee the process for provision of medication
- Train staff on the process of medication
- Oversee the process for provision of money management/payee
- Oversee the vehicles usage and arrange maintenance.
- Reviewed staff documentation of services and bill for units that are needed
- Pulled NOD's from manage care sites
- Comply with all applicable policies, practices, and laws and with the rules provided by any govern bodies, such as DHS and HCBS rules
- Pulled all reports in a timely matter when needed for meetings
- Managed and reported needs for all the houses that I over seen.
Special Needs Level 3 Para-educator
Central Dewitt High School
08.2016 - 11.2017
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Administered tests and assessments to evaluate student progress and performance.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Supervised students on field trips for safety and proper behavior in public settings.
Youth Camp Leader
Maquoketa YMCA Youth Summer Camp
05.2016 - 11.2017
- Safeguarded campers, providing general first aid and distributing medication to children as directed.
- Cultivated cordial relationships with campers' parents or guardians.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Followed federal, state and facility guidelines to maintain professional interactions with campers.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Organized session wrap-up events to recognize campers' achievements.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Led groups of children safely through variety of camp activities.
- Earned First Aid, CPR certifications with emphasis on children's treatment protocols.
- Recorded attendance and contacted parents regarding absent campers.
- Collaborated with HR on hiring and onboarding staff, managing onboarding documents and payroll oversight.
- Communicated with parents, staff and teachers regarding children or program issues.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Performed staff evaluations and addressed areas for improvement.
- Complied with state licensing requirements under direction of program manager.
Camp Cook
Camp Wyoming
05.2016 - 09.2016
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Planned menus complying with established health guidelines and budget limitations.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Monitored food temperatures throughout preparation and serving process.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Ran errands and provided general office support in a professional environment.
- Prepared meals for 120- 150 campers daily
- Prepared table setting for Breakfast, Lunch & Dinner
- Cleaned up after meals
- Washed all the dishes
- Mopped floors
- Prepared Snacks
- Socialized with youth Campers
Owner-Operator
Little People Daycare (Self-employed)
02.1997 - 02.2016
- Modernized instructional plans and educational approaches to enhance student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Maintained accurate accounting of tuition and operating reports.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Addressed behavioral and learning issues with parents and daycare management
- Managed an in-home daycare with 3 infants, 5 toddlers and preschoolers and 6 school-aged children.
- Encouraged good behaviors using the positive reinforcement method
- Established a safe play environment for the children
- Instructed children on proper health and personal habits
- Organized and engaged in recreational activities such as games and puzzles
- Dressed infant and toddlers as needed and changed diapers
- Communicated openly with the children's parents about daily activities and behaviors
- Meticulously sanitized toys and play equipment
- Made nutritious breakfast, lunch, dinner and snacks for the children
- Allowed for ample outdoor recreation time
- Monitored each student's educational progress with individualized charts and files
Education
Childcare Certificate - Early Childhood Education
Clinton Community College
Clinton, IA03.1998
High School Diploma -
Maquoketa Community High School
Maquoketa, IA05.1992
Skills
- Program Oversight
- Community Engagement
- Community Outreach Programs
- Project Leadership
- Annual Planning
- Outreach Activities
- Community Organization
- Program and Services Promotion
- Service Coordination
- Staff Meetings
- Special Assignments
- Public Outreach
- Recordkeeping Skills
- Program Recruitment
- Program Operations
- Time Management
- Clinical Staff Management
- Presentation Skills
- Critical Thinking
- Outreach Strategies
- Report Preparation
- Program Development and Implementation
- Generate Reports
- Prepare Budgets
- Optimize Staff Performance
- Warm and Friendly
- Conflict and Complaint Resolution
Timeline
Bartender and Server
Off Shore Event Center
07.2022 - Current
Community Outreach Coordinator
L'Arche Clinton (The Arch) - Clinton, IA
05.2021 - Current
Program Coordinator
L'Arche Clinton (The Arch)
05.2021 - 10.2022
HCBS Coordinator
Imagine The Possibilities
11.2017 - 03.2021
PROM Representative
Central DeWitt Community School District
08.2016 - Current
Special Needs Level 3 Para-educator
Central Dewitt High School
08.2016 - 11.2017
Youth Camp Leader
Maquoketa YMCA Youth Summer Camp
05.2016 - 11.2017
Camp Cook
Camp Wyoming
05.2016 - 09.2016
Owner-Operator
Little People Daycare (Self-employed)
02.1997 - 02.2016
Childcare Certificate - Early Childhood Education
Clinton Community College
High School Diploma -
Maquoketa Community High School
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