MICHELLE THOMAS
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
Holmes Regional Medical Center
07.2023 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Patient Care Coordinator
Satellite Family Dentistry
08.2021 - 03.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
Nationally Certified Lead Pharmacy Technician
CVS
09.2016 - 07.2022
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Teller
Wachovia/Wells Fargo
07.2006 - 07.2016
- I assisted tellers with transactions and overrode transactions over the teller's limit
- I maintained our bank cash vault
- I handled the regulatory bank forms
- I serviced the ATM
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- I created team schedules
- I ordered office supplies.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
High School Diploma -
Watertown High School
Watertown, NY06.1998
Skills
- Attention to Detail
- Data Entry
- Insurance Form Processing
- Insurance Verification
- Benefits Explanations
- Organizational Skills
- Office Supplies and Inventory
- Medical Terminology
- Patient Relations
- Payment Collection
Timeline
Patient Registration Specialist
Holmes Regional Medical Center
07.2023 - Current
Patient Care Coordinator
Satellite Family Dentistry
08.2021 - 03.2023
Nationally Certified Lead Pharmacy Technician
CVS
09.2016 - 07.2022
Lead Teller
Wachovia/Wells Fargo
07.2006 - 07.2016
High School Diploma -
Watertown High School