Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Thomas

Heath Springs,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Area Manager Photography Division

Metrotech Automotive Group
06.2014 - Current
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Produce Manager

Food Lion
08.2012 - 06.2014
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Trained and guided team members to maintain high productivity and performance metrics.

Department Manager

Stein Mart
12.2004 - 08.2012
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

GED -

CPCC
Charlotte,NC
1993

Skills

  • Price Structuring
  • Budget Preparation
  • Action Plans
  • Staff Training and Development
  • Profitability Optimization
  • Team Recruiting and Onboarding
  • Goals and performance
  • Strategic Planning
  • Data Confidentiality
  • Report Preparation
  • Customer Complaint Resolution
  • Time Management
  • Budgeting and Expenditures
  • Team Leadership
  • Human Resource Management
  • Staff Management
  • Policy Enforcement
  • Controlling costs
  • Attention to Detail
  • Team Development
  • Employee Scheduling
  • Client Relationship Building
  • Customer Service
  • Performance Management

Timeline

Area Manager Photography Division

Metrotech Automotive Group
06.2014 - Current

Produce Manager

Food Lion
08.2012 - 06.2014

Department Manager

Stein Mart
12.2004 - 08.2012

GED -

CPCC

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Michelle Thomas