MICHELLE THOMAS
Healthcare professional
Port Arthur,TX
Overview
8
8
years of professional experience
Work History
Business Services Billing Analyst
Baptist Hospital
05.2024 - Current
- Provide financial based billing analytical support to management
- Responsible for monthly reporting, special projects, and sending itemized bills to patients following all regulatory requirements under Senate Bill 490
- Work reports daily to identify accounts ready for billing and to identify accounts with issues that need to be resolved for timely billing
- Review insurance claims and input copay/deductible information data on accounts
Prevention Coordinator
Legacy Community Health
08.2022 - 04.2023
- Processed and tracked patient referrals as directed by primary care providers
- Coordinated with healthcare providers, insurance carriers, and patients to obtain necessary pre-authorizations
- Scheduled appointments for patients with specialist providers, diagnostic centers, and other medical facilities
Eligibility Specialist
Legacy Community Health
11.2021 - 08.2022
- Acquired detailed information through patient interviews to determine health coverage program qualifications.
- Evaluated patient eligibility based on state and federal guidelines for Medicaid, Medicare, CHIP (Children's Health Insurance Program), and other financial assistance programs.
- Educated patients regarding diverse health program options.
Front Desk Specialist
Legacy Community Health
04.2021 - 11.2021
- Greeted patients and visitors warmly and professionally upon arrival
- Verified and updated patient information in electronic health records.
- Ensured completion of all required paperwork for patient appointments.
- Verified insurance details and eligibility for services when patients check in
- Collected copays and other fees according to insurance guidelines
- Assisted patients with understanding their billing statements and resolving billing issues
Special Education Teaching Assistant
Briargrove Elementary School
01.2020 - 04.2021
- Worked alongside teachers to boost academic performance.
- Assisted teachers in the preparation of paperwork for the ARD/IEP process
- Collected necessary information for finalization of education documents.
- Assisted with supervising students during breakfast, lunch, dismissal, special events, and programs
The Graduate School Admissions Office Assistant
Texas Southern University
01.2018 - 04.2019
- Received and reviewed applications for accuracy and completeness and entered information in the database
- Kept student records accurate and confidential, while adhering to FERPA and other policies and procedures
- Answered questions and provided support to students, parents, and other interested parties
- Maintained the reception area and greeted visitors
Financial Aid Office Assistant
Texas Southern University
06.2016 - 12.2017
- Maintained confidentiality of student records and other information
- Assisted financial aid officers
- Organized student files and entered correct information into financial aid database
Education
Master of Science - Management Information Systems
Lamar University
Beaumont, TX12.2024
Master of Science - Healthcare Administration
Texas Southern University
Houston, TX05.2021
Bachelor of Arts - Sociology
Texas Southern University
Houston, TX05.2019
Skills
- Skilled in Microsoft Word Functions
- Excel Spreadsheet Management
- PowerPoint Proficiency
- SAS Data Analysis
- SAP Software Experience
- ERP System Management
- Database Structure Visualization
- Email Management
- Information Security Management
- Proficient in Zoom
- Salesforce Proficiency
- SQL Proficiency
- EPIC
- ATHENA
- Experience with Finthrive
- One Content
- Sequel
- Assurance
- Med Host
Timeline
Business Services Billing Analyst
Baptist Hospital
05.2024 - Current
Prevention Coordinator
Legacy Community Health
08.2022 - 04.2023
Eligibility Specialist
Legacy Community Health
11.2021 - 08.2022
Front Desk Specialist
Legacy Community Health
04.2021 - 11.2021
Special Education Teaching Assistant
Briargrove Elementary School
01.2020 - 04.2021
The Graduate School Admissions Office Assistant
Texas Southern University
01.2018 - 04.2019
Financial Aid Office Assistant
Texas Southern University
06.2016 - 12.2017
Master of Science - Management Information Systems
Lamar University
Master of Science - Healthcare Administration
Texas Southern University
Bachelor of Arts - Sociology
Texas Southern University