Michelle Thomas
Ocoee,FL
Summary
Seasoned Staffing Coordinator with a proven track record at Orlando Health, adept in insurance verification and team building. Excelled in reducing accounts receivable and enhancing organizational efficiency through effective training and mentoring. Skilled in EMR and statistical data management, demonstrating a confident approach to achieving exemplary customer service and operational goals.
Overview
12
12
years of professional experience
Work History
Staffing Coordinator, Sr.
Orlando Health
Orlando, USA
12.2022 - Current
- Company Overview: Orlando Health is a not-for-profit healthcare organization that provides a range of medical services and is known for its Patient First Philosophy
- Responsible for maintenance of appropriate departmental schedules
- May provides feedback to manager for human resources functions such as hiring, coaching, and counseling
- Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules
- Accurately communicates prep information, arrival time and arrival location to patient
- Inputs and distributes charge management process daily schedule and cancels multiple diagnostic and interventional procedures
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
- Consistently reviews the schedules daily and communicates all changes to appropriate staff
- Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management
- Assist in training or mentoring of all team members
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
- Maintains compliance with all Orlando Health policies and procedures
- Conducting pre-referral work
- Coordinating multiple appointments across multiple locations and/or specialties
- Scheduling in two or more systems
- Complete surgery or procedure request including what equipment, rooms and time commitments are needed
- Coordinate physician’s schedules and reserve time on Physicians calendars
- Counsel patients on prior authorization, referral requirements, and insurance networks
- Evaluate referrals and link to appropriate upcoming appointments
- Submit online requests for prior authorization to be completed by Authorization department
- Track and manage the request through to appointment resolution
- Orlando Health is a not-for-profit healthcare organization that provides a range of medical services and is known for its Patient First Philosophy
Hospital Scheduler/Staffing Coordinator, Nursing Administration
PeaceHealth
Eugene, USA
11.2012 - 12.2022
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Improved office efficiency by effectively managing internal communications and correspondence
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Be a resource to appropriate management team for efficient use of staffing/scheduling system
- Communicate effectively with staff, supervisors, and managers and coordinate education schedules as requested
- Complete payroll as assigned and assure accurate payroll function for caregivers
- If responsible for attendance data reconciliation, verifies accuracy of timesheets with schedules and reconciles all attendance data
- May participate in analyzing and interpreting data to ensure optimal staffing in the unit/department
- Work closely with managers to provide productivity and statistical reports as requested
- Performs other duties as assigned
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
- I have the knowledge in the use of all registration, scheduling systems, and Web based resources
Lead Scheduler/Referral Coordinator
Oregon Medical Group
Eugene, USA
02.2019 - 08.2022
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
- Trained staff on referral and intake process
- Followed up with clients and specialists to inquire about experience and collect reports
- Scheduled appointments with specialists on behalf of clients
- Coordinated with medical staff and patients to find cost-effective options for services
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Collected and verified completeness of intake and enrollment screening packets for facility
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Manages daily appointment schedules which may include reminder calls and calling all referrals
- Eliminate any duplicate billings, coordination of benefits, medical records or clinical documents as needed to expedite payment of insurance claims
Education
Bachelor of Science - Human Resources Management
Davenport University
Grand Rapids, MI06.2009
Associate of Arts - Business Administration
Davenport University
Grand Rapids, MI12.2007
Skills
- Insurance billing
- Till counting
- Insurance verification
- Medical terminology
- Information collection
- Eligibility determination
- EMR
- Statistical Data Management
- Organizational Development
- Document filing
- Insurance verification
- Training and mentoring
- Training development
- Appointment scheduling
- Candidate sourcing
- Wages and salaries
- Medical insurance
- Team building
- Recruitment
Accomplishments
- Dean List 2007
- Daisy Award 2022
Timeline
Staffing Coordinator, Sr.
Orlando Health
12.2022 - Current
Lead Scheduler/Referral Coordinator
Oregon Medical Group
02.2019 - 08.2022
Hospital Scheduler/Staffing Coordinator, Nursing Administration
PeaceHealth
11.2012 - 12.2022
Bachelor of Science - Human Resources Management
Davenport University
Associate of Arts - Business Administration
Davenport University
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