Michelle Thomas
Miami
Summary
Detail-oriented and personable administrative professional with a B.A.S. in Business Supervision & Management and over 6 years of office support experience. Skilled in communication, recordkeeping, and managing confidential information. Seeking to transition into a Human Resources role to support employee engagement, onboarding, and internal operations.
Overview
16
16
years of professional experience
Work History
Office Assistant
Volunteers of America
Miami
01.2017 - Current
- Handled confidential participant files and maintained privacy compliance.
- Greeted and assisted guests, promoting a professional front-office environment.
- Managed the drop-in area and operated office equipment (printer, copier, fax).
- Supported administrative functions and internal communications.
- Managed daily office operations and maintained a clean and efficient workspace.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Assisted in the development and implementation of office policies and procedures.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Student Assistant (Work Study Program)
Miami Dade College
Miami
01.2013 - 01.2014
- Provided front-line support to prospective and current students.
- Entered student data accurately to assist enrollment services.
- Managed clerical tasks, including filing, copying, and preparing student forms.
- Facilitated communication between faculty members and students through email correspondence or telephone calls.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
Medical Office Assistant (Volunteer)
Miami Rescue Mission Health Clinic
Miami
01.2011 - 01.2012
- Processed new patient admissions and created medical records.
- Maintained HIPAA-compliant chart management.
- Answered and directed patient phone inquiries.
Book Seller
Borders
Miami
01.2009 - 01.2010
- Provided customer service and assistance in locating inventory.
- Answered phones professionally and helped maintain a friendly retail space.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Matched customers to books or other products to meet needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Education
Bachelor of Applied Science (B.A.S.) - Business Supervision & Management
Miami Dade College
Miami, FL01.2019
Associate of Arts (A.A.) - Business Administration
Miami Dade College
Miami, FL01.2016
GED -
Robert Morgan Educational Center
Miami, FL01.2008
Skills
- Office Administration
- Onboarding and Employee Support
- Customer Service and Communication
- Confidential recordkeeping
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Resourceful
- Team collaboration
- Emotional intelligence
- Professional demeanor
- Flexible and adaptable
- Client interaction
- Dedicated team player
Timeline
Office Assistant
Volunteers of America
01.2017 - Current
Student Assistant (Work Study Program)
Miami Dade College
01.2013 - 01.2014
Medical Office Assistant (Volunteer)
Miami Rescue Mission Health Clinic
01.2011 - 01.2012
Book Seller
Borders
01.2009 - 01.2010
Bachelor of Applied Science (B.A.S.) - Business Supervision & Management
Miami Dade College
Associate of Arts (A.A.) - Business Administration
Miami Dade College
GED -
Robert Morgan Educational Center
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