Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Thomas

Clayton,NC

Summary

Dynamic professional with extensive experience as Co-Owner at Home Towne Roofing Systems, enhancing customer satisfaction through innovative marketing and strategic planning. Proven expertise in budget management and team collaboration, alongside strong decision-making skills. Adept at improving operational workflows, resulting in increased efficiency and enhanced service delivery.

Overview

26
26
years of professional experience

Work History

Co Owner

Home Towne Roofing Systems
05.2020 - Current
  • Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborate with owner on strategic planning initiatives for long-term business success.
  • Improve customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversee financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Establish foundational processes for business operations, including scheduling projects.
  • Implement innovative marketing campaigns to expand customer base and increase brand awareness.
  • Network with other businesses and customers to increase sales opportunities and contacts.

Practice Manager

Pediatric Hair Solutions
05.2014 - 03.2020
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all Clinical supplies and managed inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring and training process for new employees, selecting candidates who aligned with the practice's mission and values.
  • Addressed and remedied all patient or team member issues.
  • Supervised team of 9 office personnel and technicians.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings.
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.

Assistant Corporate Secretary

Starr Electric Company
02.1999 - 05.2003


  • Assisted in the recruitment process for new hires by providing input on candidate qualifications and scheduling interviews with potential employees
  • Enhanced office efficiency by developing and implementing new administrative processes, leading to a more effective workflow.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism at all times.
  • Contributed to a positive work environment by maintaining strong working relationships with colleagues across all levels of the organization.
  • Tracked project deadlines and milestones, assisting the branch manager and CFO in meeting critical objectives on time.
  • Handled accounts payable, receivables and payroll for local branch.
  • Collaborated closely with other executive assistants to ensure smooth coordination of tasks across departments.
  • Served as liaison between the CFO's office and other internal departments, facilitating clear communication channels throughout the organization.
  • Prepared contracts for potential projects.
  • Supported decision-making processes with thorough research on industry trends and best practices related to contractual jobs
  • Managed office supplies inventory, ensuring optimal availability for day-to-day operations and minimizing unnecessary costs.
  • Maintained strict confidentiality while handling sensitive information related to company finances, legal matters, and personnel issues.
  • Assisted in employee performance evaluation process by providing comprehensive documentation and feedback to HR department.
  • Facilitated training and onboarding for incoming office staff.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.

Education

Fuquay-Varina High School
Fuquay-Varina, NC
06-1990

Skills

  • HIPAA and OSHA Regulations
  • Customer Service
  • Microsoft Office 365, Excel, PowerPoint
  • High Level of Communication and Detail
  • Customer Relations
  • Decision-making and Problem Solving
  • Budget and Sales
  • Multitasking and Organization
  • Team Collaboration
  • Manage and Maintain Schedules & Appointments
  • Prepare Expense Reports & Purchase Orders
  • Prepare and Execute Contracts

Timeline

Co Owner

Home Towne Roofing Systems
05.2020 - Current

Practice Manager

Pediatric Hair Solutions
05.2014 - 03.2020

Assistant Corporate Secretary

Starr Electric Company
02.1999 - 05.2003

Fuquay-Varina High School

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