Michelle Thomas
Exeter
Summary
Seeking a position to utilize my knowledge; key skills and experience to build relationships with team members.
Organized Shipping Clerk offers 9-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales.
Overview
36
36
years of professional experience
Work History
Forklift Operator/ DPS Warehouse
Clorox/Glad Manufacturing
05.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Ensured compliance with OSHA regulations, maintaining a safe and hazard-free working environment for all employees.
Customer Care Advocate II
Regal Rexnord
12.2014 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Maintained high levels of customer retention with proactive outreach initiatives.
- Assisted call-in customers with questions and orders.
Warehouse Lead
Regal Rexnord
05.1989 - 12.2014
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Acted as liaison between company departments and warehouse teams.
- Oversaw daily operations and shipping and handling processes.
- Shipped loads of product to our Mexico plant and processed the load sheets in Oracle.
Education
Basic -
Exeter High School
05.1985
Computer - undefined
Crowder College
01.2001
Auto Cad - undefined
Monett Vocational
12.1998
Skills
- Commitment to customer satisfaction
- Encourages workplace positivity
- Self-driven project completion
- Collaborative team member
- Dedicated to ensuring timely project completion
- Forklift operation
- Shipping and receiving
- Shipment processing
- Customer Service-oriented
Responsibilities
- Oversees daily order entry of each customer, ensuring and providing exceptional customer service.
- Follow through on each Customer Purchase Orders to verify components were ordered/scheduled and approve ship dates.
- Coordinate product transportation with Customer and provide tracking information.
- Provide Customer invoices upon Customer request.
- Investigate Return Authorizations with Quality Assurance for damaged goods.
Communication
Building Customer/Supplier relationships using clear and concise communication to be successful.
Timeline
Forklift Operator/ DPS Warehouse
Clorox/Glad Manufacturing
05.2024 - Current
Customer Care Advocate II
Regal Rexnord
12.2014 - 03.2023
Warehouse Lead
Regal Rexnord
05.1989 - 12.2014
Computer - undefined
Crowder College
Auto Cad - undefined
Monett Vocational
Basic -
Exeter High School
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