Michelle Thomas
Dededo,Guam
Summary
Hardworking Petroleum Supply Specialist with eight years of military experience. Proficient in handling hazardous materials, maintaining fuel security and optimizing flow for safety and efficiency. Alongside other expected daily duties will take on assistant tasks for supervisors.
Overview
15
15
years of professional experience
Work History
Petroleum Supply Specialist (92F)
Army National Guard; Technichian Branch
10.2023 - 09.2024
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Supervised reception, storage and shipping of fuel.
- Operated equipment such as forklifts, pallet jacks and cherry pickers.
- Logged all transactions in real time to keep tracking system updated.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Petroleum Supply Specialist
Guam Army National Guard
02.2016 - Current
- Supervised reception, storage and shipping of fuel.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Logged all transactions in real time to keep tracking system updated.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Performed daily evaluations of wells by measuring tank levels, checking flow lines and documenting pressures.
- Observed and tracked information from gauges, instruments and meters to proactively identify and address issues.
- Conducted general housekeeping functions such as removing spills and organizing supplies.
- Maintained well-calibrated systems to keep inspections accurate.
- Communicated with team members to coordinate efficient and smooth pump operations.
- Inspected parts every Fuel Operation to assess quality and conformance with specifications.
- Handled and transported fuel to vehicles and aircraft.
- Tested fuel products and handled hazardous materials.
Barista/Cashier/Sales Associate
Honolulu Coffee Company
09.2019 - 03.2020
- Greeted customers entering instore to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Communicated with vendors regarding back-order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed Sales Associate's in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared cash deposits up to $2,000 with zero discrepancies.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Front Desk Receptionist
Westin Resort & Spa
09.2017 - 02.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained transaction security by verifying payment cards against identification.
- Explained details regarding property to acclimate patrons to resort environment.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Transcribed phone messages and relayed to appropriate personnel.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered customer data into room system and updated information when patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Associate/Cashier
Three Suns Inc.
09.2009 - 01.2016
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Issued receipts and processed refunds, credits, or exchanges.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by conversing with the customer on their interest and by going beyond normal customer service by making my customers the priority rather than a choice.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Folded and arranged clothing merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Performed stocking and informed management of low inventory quickly.
- Answered questions about store policies and concerns to support positive customer experiences.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Medical Receptionist
MEDQUEST Medical Supply
08.2011 - 01.2012
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
Education
High School Diploma -
Simon A Sanchez High School
Yigo06.2009
Skills
- Trusted key holder
- Proficient in cash management
- Effective multi-tasked
- Mathematical aptitude
- Organized
- Critical thinking
- Customer service-oriented
- Data entry
- Organization and Time management
- Good telephone etiquette
- Self-motivated professional
- Team building
- Inventory management
- Responsible
- Office administration
- Filing
- Sorting and labeling
Additional Information
References:
Mary Jane Baisa
Supervisor- Honolulu Coffee Co.
671-788-5088
Former Supervisor
Years Known: 9
Camille Bautista
Shift Manager - ABC Store
671-787-8090
Former Coworker
Years known: 11
Arlene Duenas
Student at Guam Community College
671-747-9126
Former Coworker
Years Known: 12
Timeline
Petroleum Supply Specialist (92F)
Army National Guard; Technichian Branch
10.2023 - 09.2024
Barista/Cashier/Sales Associate
Honolulu Coffee Company
09.2019 - 03.2020
Front Desk Receptionist
Westin Resort & Spa
09.2017 - 02.2019
Petroleum Supply Specialist
Guam Army National Guard
02.2016 - Current
Medical Receptionist
MEDQUEST Medical Supply
08.2011 - 01.2012
Sales Associate/Cashier
Three Suns Inc.
09.2009 - 01.2016
High School Diploma -
Simon A Sanchez High School