Michelle Thompson
Winston-Salem,NC
Summary
Seasoned Food Service Manager with over 30 years of experience.
Adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Seeking challenging position with room for career growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food Service Director
Aramark Corporation
Winston-Salem, NC
05.2021 - Current
- Developed strategies to improve food service levels for busy facility handling 2600 meals each day.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Increased kitchen efficiency 30% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Food Service Manager
Aramark Corporation
Monroe, NC
12.2019 - 05.2021
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 10 team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Food and Beverage Manager
Oceanside Resorts Inc.
Charlotte, NC
11.2013 - 11.2019
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Catering Manager
Sodexo At University Of Wisconsin, Oshkosh
Oskkosh, WI
06.2005 - 09.2008
- Controlled portion sizes and garnishing for optimal cost controls.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Supervised staff preparing and serving 3 meals per day.
- Managed and collaborated with 25 servers and staff members and effectively fostered team-oriented environment.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Interviewed, hired, and supervised back of house staff.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Completed regular line checks to maximize quality assurance.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Food Service Director
State YMCA Of Michigan Camp Hayowentha
Central Lake, MI
05.1998 - 06.2005
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Oversaw operations for high-volume facility managing 1200 daily meals.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
Education
Some College (No Degree) - Food Services Management
CPPC
Charlotte, NCSkills
- Staff leadership
- Inventory control
- Menu development
- Recordkeeping and reporting
- Investigating Complaints
- Delegating Assignments and Tasks
- Health Code Compliance
- Waste Reduction
- Facilities Planning
- Work Planning and Prioritizing
- Staff Scheduling
- Performance Improvement
Certification
Serve Safe Certified
- SafeServ Food Manager
- Certified TIPS Trainer
Timeline
Food Service Director
Aramark Corporation
05.2021 - Current
Food Service Manager
Aramark Corporation
12.2019 - 05.2021
Food and Beverage Manager
Oceanside Resorts Inc.
11.2013 - 11.2019
Catering Manager
Sodexo At University Of Wisconsin, Oshkosh
06.2005 - 09.2008
Food Service Director
State YMCA Of Michigan Camp Hayowentha
05.1998 - 06.2005
Some College (No Degree) - Food Services Management
CPPC
Serve Safe Certified
- SafeServ Food Manager
- Certified TIPS Trainer
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