Michelle Thompson
Plymouth,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Self Employed
02.2020 - Current
- Managed household and family responsibilities, including childcare and housekeeping
- Organized and planned family activities and events
- Developed strong organizational and time management skills
- Coordinated monthly appointments
- Self-motivated, with a strong sense of personal responsibility
Front End Associate
Walmart
03.2021 - 04.2022
- Performed maintenance tasks such as updating content, fixing broken links and optimizing page loading times
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Built and maintained positive working relationships with co-workers.
- Facilitated cash, check and credit transactions on cash register with 90% accuracy
Billing and Front Office Manager
Excel Physical Therapy
08.2017 - 02.2020
- Greets patient, on the phone and in person, and ascertains their needs
- Analyzing company statistics for quarterly evaluations
- Verify physical therapy insurance benefits
- Manage the schedule for 10 therapists working in 3 separate locations across Rhode Island
- Field all phone calls
- Respond to emails using general office email address
- Maintain confidentiality according to HIPAA
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Optimize patients' satisfaction, provider time, and exam room utilization by scheduling appointments in person or by telephone
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Loan Branch Manager
Title Cash of New Hampshire
12.2015 - 06.2017
- Dealt with collection calls and repossession of collateral towards loans if payments were not made
- Processed weekly and monthly financial reports
- Marketed the business and created good repour with businesses in town to send us customers
- Trained new employees/managers for other locations.
Director of Field and Administration/Human Resource Manager
Bluegreen Vacations
06.2012 - 11.2015
- Promoted from Quality Assurance Specialist to Administration Manager in June 2014
- Promoted from Administration Manager to Director of Field and Administration in July 2014
- Mentored, motivated and trained administrative associates
- Lead and directed a team of sales and marketing administration to include contract processing, excellent customer service, payroll and accounting
- Liaison to corporate sales accounting to ensure 100% bookable contacts and resolved site issues
- Ensured compliance with all application federal, state and local employment laws with regards to hiring, termination, employment law postings and business license
- Audited and monitored tour reception
- Handled escrow and sampler accounts to ensure deposits and refunds were handled
- Ensured that all policies and procedures were being followed and met.
Education
Bachelor of Science - Sports Management
College of St Joseph's
Rutland05.2009
Skills
- Microsoft Word
- Excel
- Powerpoint
- Compliant with HIPPA regulations
- AS400/Kronos
- Supervisor and leadership
- Organization and planning
- Good Telephone Etiquette
- Written Communication
- Customer Service
Timeline
Front End Associate
Walmart
03.2021 - 04.2022
Stay at Home Mom
Self Employed
02.2020 - Current
Billing and Front Office Manager
Excel Physical Therapy
08.2017 - 02.2020
Loan Branch Manager
Title Cash of New Hampshire
12.2015 - 06.2017
Director of Field and Administration/Human Resource Manager
Bluegreen Vacations
06.2012 - 11.2015
Bachelor of Science - Sports Management
College of St Joseph's
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