Michelle Thompson
Wake Forest,NC
Summary
Hardworking and reliable ecommerce professional with strong ability in logistics. Offering problem solving and leadership. Highly organized, proactive and punctual with team-oriented mentality.
Overview
30
30
years of professional experience
Work History
Purchasing Coordinator
Busiapp Corporation
Morrisville, NC
08.2023 - Current
- Received Purchase orders internally, checked pricing and sent to supplier
- Corresponded with suppliers regarding price lists, map pricing and promotions; uploaded information into drive
- Verified payment methods for each supplier; paid credit card payments and arranged payment by ACH and check
- Used inventory software and collaborated with the receiving team to ensure all items purchased were received
- Resolved any shipping or receiving issues with supplier by obtaining credits or product replacement
- Interacted with management and suppliers to obtain information and get direction and to problem solve.
- Assisted in developing and monitoring purchasing policies and procedures.
- Maintained accurate records of purchased items including costs, delivery dates, and quantity available.
- Prepared purchase orders and sent to distributors and suppliers.
- Verified inventory ordered had been received accurately by regularly consulting database.
- Maintained accurate records of all purchases, invoices, and payments.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.
- Checked shipments to assess quality and quantity of purchased items.
- Coordinated with vendors to ensure timely delivery of goods.
- Verified purchase requisitions by comparing items requested to master list.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
- Collected documentation to assemble new purchase order contract folders.
- Investigated any issues or complaints related to purchased products or services.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
B2B Fulfillment Team Lead
Busiapp Corporation
Morrisville, NC
01.2018 - 01.2023
- Planned workload weekly for send to Amazon and Walmart fulfillment centers
- Created workflows in Amazon Seller Central (FBA) and Walmart Seller Central (WFS)
- Supervised team of 8 inventory associates to pick and pack orders and trained new team members
- Starting LTL shipping program
- Led program to begin shipping inventory to Walmart Fulfillment Centers (WFS) in 2022 with increased sales by 30%
- Reconciled all inventory not received with Amazon for monetary compensation which exceeded $60k annually
- Managed daily LTL and small parcel shipments
- Utilized inventory software to ensure product accuracy.
- Trained new staff in relevant processes and procedures.
- Identified opportunities for process improvements, implementing changes when required.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team performance against targets, taking corrective action where necessary.
- Offered training and support to keep team members motivated and working toward objectives.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Conducted thorough quality checks to verify conformance to specifications.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Delegated tasks appropriately according to individual skill sets.
- Maintained accurate records of employee attendance and task completion times.
- Monitored operations and reviewed records and metrics to understand company performance.
- Delegated daily tasks to team members to optimize group productivity.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
Content and Customer Service Associate
Busiapp Corporation
Morrisville, NC
01.2016 - 01.2018
- Created and managed product listings, pricing and inventory for Amazon, Walmart, Ebay and Shopify
- Served as the main point of contact for clients, answering questions and responding to messages
- Resolved customer concerns, solved problems and provided product information to maximize satisfaction
- Worked with suppliers for RMA and Warranty issues
- Worked with various platform groups to resolve listing issues when necessary.
- Suggested product solutions based on individual customer needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Troubleshot shortages and overages to support quality control efforts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Commissioned Retail Sales Associate
Nordstrom
Durham, NC
01.2012 - 01.2015
- Greeted customers in a warm and professional manner
- Set and Exceeded sales goals while supporting those with my team
- Provided honest and confident feedback to customers regarding style and fit of merchandise
- Opened Nordstrom rewards accounts as a means of cultivating customer relationships
- Maintained Knowledge of current sales and promotions, policies regarding payments and exchanges and security policies
- Created aesthetically pleasing displays and product presentations to enhance the retail shopping experience for the department.
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Retail Sales Associate / Ebay Content Creator
Shiponsite
Wake Forest, NC
01.2008 - 01.2011
- Delivered outstanding customer service to walk-in customers and telephone inquiries
- Took ownership of the customer's shipping needs and offered viable solutions
- Operated all equipment, software, and devices in an expert fashion
- Created Ebay Sales listings to sell customer products.
- Ticketed, arranged and displayed merchandise to promote sales.
Customer Service/Sales Support
ICS Group
Raleigh, NC
01.2005 - 01.2006
- Assisted customers with support contracts and renewals
- Provided assistance with scheduling technical support visits
- Developed monthly customer newsletter
- Made outbound sales calls to prospective customers
- Scheduled sales presentations.
Beta Program Coordinator
DataDirect Technologies
Morrisville, NC
01.1998 - 01.1999
- Managed relationships with beta program customers
- Communicated customer feedback to development team
- Worked with corporate partners to develop teams to embed Data Direct software into commercial software products
- Assisted customers with integration of new software features
- Coordinated with development staff to make releasing product more robust.
Technical Support Engineer
DataDirect Technologies
Morrisville, NC
01.1994 - 01.1998
- Answered inbound technical support calls for ODBC drivers and DataDirect Explorer software programs
- Assisted customers in troubleshooting and resolving technical issues/problems
- Tested software in various environments to recreate bugs
- Worked with the development team to provide fixes to software bugs and delivered to customers
- Created and maintained knowledge base documentation for support teams
- Assisted sales teams with Pre-sales technical assistance for customer meetings.
Education
BA in Business Management -
North Carolina State University
01.1994
Skills
- Microsoft Office
- Skuvault
- Amazon Seller Central
- Walmart Seller Central
- Leadership
- Logistics
- Shipping/ Receiving
- Sales
- Vendor Relationship Management
- Supply Chain Optimization
- Scheduling
- Cost-Reduction Strategies
- Inventory Management
- Data Organization
Timeline
Purchasing Coordinator
Busiapp Corporation
08.2023 - Current
B2B Fulfillment Team Lead
Busiapp Corporation
01.2018 - 01.2023
Content and Customer Service Associate
Busiapp Corporation
01.2016 - 01.2018
Commissioned Retail Sales Associate
Nordstrom
01.2012 - 01.2015
Retail Sales Associate / Ebay Content Creator
Shiponsite
01.2008 - 01.2011
Customer Service/Sales Support
ICS Group
01.2005 - 01.2006
Beta Program Coordinator
DataDirect Technologies
01.1998 - 01.1999
Technical Support Engineer
DataDirect Technologies
01.1994 - 01.1998
BA in Business Management -
North Carolina State University
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