Michelle Thompson
Lawrence,KS
Summary
Experienced office manager specializing in customer service and overseeing employees. Focused on achieving company goals and working closely with property owners and decision-makers for various needs.
Detail-oriented, excellent time management, and organized effective at managing personnel, property and special projects. Excellent reputation for resolving problems, and improving customer satisfaction.
Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Property Manager
Bliss Management
04.2021 - Current
- Experience with managing two luxury college properties and one multi family property.
- Experience with leasing "By the unit" and "By the bed".
- Maintained building systems by working with maintenance services and supervised repairs.
- Surveying local rental rates and occupancy and making marketing reports.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments.
- Maximized rental income.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as tenant appreciation, open houses, and group tours.
- Handled tenant complaints promptly and appropriately.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Boosted occupancy 90% on newly built property, within one year, by leveraging market.
- Trained and motivated leasing staff during daily trainings.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Defined problems to make decisions and moved forward to support quick resolution.
Restaurant/Assistant Bar Manager
Hilton
10.2016 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Property Manager
Tuckaway Management
09.2012 - 09.2016
- Oversee 3 properties with unit total of 330 or more units.
- Overseen, one luxury non-college apartment, two luxury college apartments, and several duplexes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Trained and motivated leasing staff during weekly trainings.
Property Manager's Assistant
Tuckaway Management
07.2011 - 09.2012
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
Education
Associate of Science - Medical Records Administration
Neosho County Community College
Chanute, KS09.2016
Skills
- Monthly Fee and Payment Collection
- Administrative Leadership
- Violation Resolution
- Maintenance Oversight
- Property Management Software Understanding
- Background Check Investigations
- Manage 3 offices
- Employee Motivation and Guidance/Mentoring
- Customer Relations
- Medical terminology and some medical billing classes finished
- Fair Housing Laws Knowledge
- Marketing
- Sales
- Subcontractor Management
- Spreadsheet Tracking
- Security Deposit Refunds
- Resident Relations
- Increasing Occupancy
- Effective Planning
- Staff Scheduling
- Eviction Laws
- Sale and Rental Recordkeeping
- Data Entry
- Critical Thinking
- Excel
- One Drive
- Microsoft word
- Dispute Handling
- Friendly and Relatable
- Special Event Planning
- Remote and independent work experience
- Recruitment and Hiring
- Accounts Payable and Accounts Receivable
- Managing Employee Relations
- Employee Evaluations
- Training and Development
- Time Management-Entering and Correcting Time
- Applicant Interviewing
- Calm and Professional Under Pressure
- Problem-solving abilities
- Multitasking Abilities
Timeline
Property Manager
Bliss Management
04.2021 - Current
Restaurant/Assistant Bar Manager
Hilton
10.2016 - 03.2020
Property Manager
Tuckaway Management
09.2012 - 09.2016
Property Manager's Assistant
Tuckaway Management
07.2011 - 09.2012
Associate of Science - Medical Records Administration
Neosho County Community College
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