Michelle Thompson
Colorado Springs,CO
Summary
Office management professional with a strong background in enhancing administrative efficiency and managing office operations. Proven track record of streamlining processes and improving productivity through effective leadership. Highly skilled in team coordination and problem-solving in fast-paced environments. Results-driven and adaptable, with expertise in administrative management, scheduling, budgeting, and staff coordination. Recognized for excellent communication, organizational skills, and reliability, making them well-prepared for the role of Office Manager.
Overview
34
34
years of professional experience
Work History
Office Manager
Intrawest Seamless Gutters
03.2013 - 10.2024
Operations Management
- Managed the day-to-day operations of the company.
- Oversaw office inventory activities, including ordering, requisitions, stocking, and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized office space utilization, leading to a more efficient and productive work environment.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of the move.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proven ability to learn quickly and adapt to new situations and technologies.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced environmental impact by initiating a recycling program and promoting paperless processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Medical Billing Assistant
Compassionate Pain Management
12.2010 - 08.2011
Patient Information Management
- Filed and updated patient information and medical records.
- Accurately entered patient demographic and billing information in the billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Adhered to established standards to safeguard patients' health information.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Manager
Walmart
06.2008 - 06.2009
Store Management
- Managed the front end of the store.
- In charge of all cashiers, cart pushers, and people greeters.
- In charge of scheduling all breaks, lunches, and assignments.
- In charge of loss prevention, accounting functions, overrides for the cash registers, and other necessary functions related to the whole store.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Office Manager
Intrawest Seamless
01.2006 - 02.2008
Confidentiality and Information Management
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by managing orders, requisitions, stocking, and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by improving filing systems for easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Supervisor/Office Manager
Home Cleaning Centers of America
03.1991 - 01.2006
Talent Acquisition
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Defined key performance indicators for employees to establish clear, attainable landmarks for performance measurement.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Office Management
- Customer Service
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Payroll and budgeting
- Document Management
- Human Resources
Public Notary in the State of Colorado
I am certified with the state of Colorado as a Notary Public
Timeline
Office Manager
Intrawest Seamless Gutters
03.2013 - 10.2024
Medical Billing Assistant
Compassionate Pain Management
12.2010 - 08.2011
Customer Service Manager
Walmart
06.2008 - 06.2009
Office Manager
Intrawest Seamless
01.2006 - 02.2008
Team Supervisor/Office Manager
Home Cleaning Centers of America
03.1991 - 01.2006
Bachelor of Science - Business Management
Colorado Technical University
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