Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessDevelopmentManager
Michelle Thompson

Michelle Thompson

Summary

Dedicated and friendly Front End Support Specialist offering excellent skills in patient relations and office work flow. Meticulous in completing assignments and always ready to help team members. Works productively with diverse personalities and is experienced in busy clinical settings.

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills to manage multiple, concurrent tasks by keen attention to details. Motivated work ethic to perform effectively in independent or team environments.

Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1

First Aide, CPR Certification

1
1

Stop the Bleed Certificate

Work History

Front Support Specialist

Pine Lake Behavioral Health & Medical
09.2023 - Current
  • Maintained detailed documentation of interactions and calls to relay properly to.provider or place notes in charts
  • Acted as a liaison between clients and varioud teams, ensuring timely communication during critical incidents.
  • Responded to patient inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflow, answered multiline phones, scheduled appointments, entered and verified insurance, keep the front end looking clean, friendly and welcoming.
  • Communicate with outside agencies, offices, and providers to insure operating a smooth running clinic with exceptional outcomes.

Medical Receptionist

Lincoln Family Medicine Center
01.2019 - 08.2023
  • Answering multi-line phones and pleasantly greet patients, triage to send 9 calls to nurses or take messages, schedule apts on non emergent.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Check in pts, updating demographics, inputting insurance, checking NEMS as needed, coordinating with back staff to get pts roomed.
  • Check out pts, schedule follow ups, reschedule doctor outages, take payments for copay or self pay, assist check in and phone staff.
  • Export apt notes or vaccination records to needed respondents when needed (after receiving ROI).
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories while scheduling follow-ups and other appointments
  • Often checked patient insurance and demographic information to keep information current, included using NEMS for verification.

Administrative Staffing Assistant

Bryan Health, East / West Campus
11.2015 - 12.2018
  • Manually made schedules for multiple units of the hospital for Nurses, NT, etc.
  • Updated and maintained employee attendance records.
  • Converted employee status from temporary to permanent.
  • Answered and redirected incoming phone calls for office.
  • Communicated directly with unit charge nurses, House Supervisor, and attended Administrator meetings at 0830 each day.
  • Tracked daily occupancy levels of each unit for overall hospital totals.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.

Education

LPN - Nursing

Southeast Community College
Lincoln, Ne

Skills

  • Patient Referral
  • Reactions Awareness
  • Telephone Etiquette
  • Workflow Optimization
  • Co-Payment Collection
  • Reminder Calls
  • Teamwork and Collaboration
  • Patient Relations
  • Critical Thinking
  • Call Transfers
  • HIPAA Guidelines
  • Organization and Time Management
  • Patient Callbacks
  • Calendar and Appointment Management
  • Appointment Scheduling
  • Answer Telephones
  • Office Coordination
  • Patient Scheduling
  • Front Desk Operations

Accomplishments

  • Documented and resolved pt not showing to apt (who normally never missed) which led to communication with physician who had agreed to calling for an adult welfare check, pt was taken to hospital and ER cares performed.

Certification

CPR certified

First Aide certified

Stop The Bleed certified

Timeline

Front Support Specialist

Pine Lake Behavioral Health & Medical
09.2023 - Current

Medical Receptionist

Lincoln Family Medicine Center
01.2019 - 08.2023

Administrative Staffing Assistant

Bryan Health, East / West Campus
11.2015 - 12.2018

LPN - Nursing

Southeast Community College
Michelle Thompson