Michelle Thompson
Virginia Beach,VA
Summary
Dynamic professional with a proven track record at Lyft and Uber, excelling in client support and collaborative teamwork. Skilled in analytical problem-solving, I enhance customer satisfaction through effective communication and personalized service. Committed to fostering positive relationships and adapting quickly to new challenges, ensuring a high-quality experience for all stakeholders.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Private Ride Share
Lyft And Uber
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Teacher Assistant
Virginia Beach City Public Schools
11.2021 - 10.2024
- Assisted in lesson preparation, enhancing classroom engagement and student understanding.
- Supported teachers in delivering individualized instruction, promoting academic growth for diverse learners.
- Managed classroom behavior through positive reinforcement strategies, fostering a conducive learning environment.
- Collaborated with special education staff to implement tailored support plans for students with disabilities.
- Organized and maintained educational materials, ensuring accessibility for students and teachers alike.
Barista
Starbucks
05.2018 - 09.2023
- Prepared and served high-quality beverages in fast-paced environment.
- Operated espresso machines and other equipment to ensure optimal performance.
- Maintained cleanliness and organization of workstations, prioritizing safety standards.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
MAP Communications
06.2016 - 06.2017
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed product inventory, ensuring accurate stock levels and availability.
- Utilized CRM software to track sales leads and manage customer relationships effectively.
- Trained new associates on company policies and sales techniques, fostering team performance.
Adult Care Worker
A.w.a.r.e. Training Services
05.2010 - 08.2015
- Provided compassionate support to clients in daily living activities, enhancing their quality of life.
- Assisted in the development and implementation of individualized care plans tailored to client needs.
- Monitored client health and behavior, promptly reporting changes to appropriate healthcare professionals.
- Trained and mentored new staff on best practices for client care and safety protocols.
Education
Master of Science - Human Services / Counseling
Capella University
Minneapolis, MN06-2010
Skills
- Approachable demeanor
- Collaborative teamwork
- Client support
- Analytical problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Computer skills
- Calm under pressure
- Organization and time management
Timeline
Private Ride Share
Lyft And Uber
02.2024 - Current
Teacher Assistant
Virginia Beach City Public Schools
11.2021 - 10.2024
Barista
Starbucks
05.2018 - 09.2023
Sales Associate
MAP Communications
06.2016 - 06.2017
Adult Care Worker
A.w.a.r.e. Training Services
05.2010 - 08.2015
Master of Science - Human Services / Counseling
Capella University