Michelle Thonen
Senoia,GA
Summary
A detail-oriented, self-motivated, Procurement Specialist with over 12 years of diverse experience—including over 22 years in Aviation. Expertise in sourcing, supplier performance, production planning and management, optimizing manufacturing processes, influencing procurement decisions, exceeding quality benchmarks, developing relationships with internal and external clients, vendor relations and providing superior customer service. Excellent communication skills and ability to present forward- thinking solutions in complex situations. Proven skills as a quick learner; extremely adaptable in making decisions to support the organization’s vision. Technical knowledge of SAP, Lotus Notes and Microsoft Office applications.
Overview
22
22
years of professional experience
Work History
A220 Procurement Specialist - Program Support
Satair USA, Inc.
07.2019 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Researched and identified potential new suppliers to increase vendor base.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Provided accurate and up-to-date records of leading procurement procedures.
- Participated in internal and external audits including ISO 9001/EN/AS9100, EN/AS9110, EN/AS9120
- Created and implemented new processes to support A220 C-check and AOG requirements
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Evaluated supplier performance and identified areas for improvement.
- Collaborated with stakeholders to align supply chain processes with organizational goals.
- Managed database of vendor details and pricing information to maintain organization.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Procurement Specialist
Satair Group
02.2011 - 07.2019
- Build and maintain solid relationship with external suppliers and internal Stakeholders (e.g. Planning, Product Management, Customer Order Handling, Quality, Data Management Warehouse, Finance).
- Distribute requests for quotations to meet ad-hoc demands.
- Create purchase orders and stock transfers when required and requested.
- Ensure accuracy of purchase order data, especially agreed-upon prices.
- Monitor compliance of supplier\'s performance to agreements (with focus on daily interactions, such as response/delivery time, customer service levels, accuracy, etc.)
- Create daily order book overview to maintain transparency on order status and actions required.
- Routinely review open orders, identify issues and specify planned follow-up and corrective actions
- Track and confirm timely fulfillment of orders placed.
- Regularly inform internal customers of order status and any anticipated changes.
- Maintain all relevant information/changes in SAP and other internal information tools.
- Answer order related queries from internal customers (e.g. Planning, Customer Order Handling) and external suppliers.
- Within tracking system follow-up on return shipments to vendors.
- Follow-up on commercial discrepancies regardless of reason (e.g. over/under shipments, pricing issues, etc.).
- Apply judgment to escalation of supply issues or other operational problems to appropriate internal responsible individual.
- Training of new hires.
- Perform other duties as assigned.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Managed database of vendor details and pricing information to maintain organization.
- Participated in yearly internal and external ISO audits in collaboration with managers.
Customer Support Specialist
Satair USA, Inc.
08.2001 - 02.2011
- Independently managed orders and proposals for Satair's products in connection with inquires for Corporate Aviation.
- Keep Sales Manager informed of proposals and to seek assistance from Sales Manager when necessary.
- Carry out routine operations in connection with letters of credit, consignment stocks and inspections.
- Ensured follow up procedures in respect of client proposals and client orders, including back orders.
- Followed up on quotes, as necessary, to increase market share for specific accounts not covered by Sales Managers.
- Direct responsibility for monitoring & building select accounts by phone.
- Create and maintain appropriate client data records containing correct data for day-to-day management of sales, proposals and orders, including shipping data.
- Register new customers subject to approval by Inside Sales Manager/QA Manager/Controller.
- Ensure rapid processing of client complaints.
Education
High School Diploma -
Redan High School
Lithonia, GA05.1989
Skills
- Self-motivated
- Conflict resolution
- Strong analytical skills
- Process implementation
- Data management
- Multi-tasking
- Critical Thinking
- Complaint Handling and Resolution
- Vendor Relations
- Training and Development
- Procurement program management
- Purchasing Procedures
- Process Improvement
- Purchasing
- Functional Improvements
Timeline
A220 Procurement Specialist - Program Support
Satair USA, Inc.
07.2019 - Current
Procurement Specialist
Satair Group
02.2011 - 07.2019
Customer Support Specialist
Satair USA, Inc.
08.2001 - 02.2011
High School Diploma -
Redan High School
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