Michelle Thornbrugh
Cedar
Summary
Hardworking and reliable CNA with a love for people and caring for them. Been working at the hospice Serenity House in Oskaloosa for almost a year. It’s a honor that I can give the patients the care and love they deserve before they leave their soul’s vessel to go be with our Heavenly Father.
Overview
27
27
years of professional experience
1998
1998
years of post-secondary education
Work History
CNA
Mahaska Health
Oskaloosa
10.2024 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained a clean and safe environment in patient rooms and common areas.
Debt Collector
Credit Bureau Services of Iowa
Oskaloosa
05.2019 - Current
- Reviewed accounts to determine payment plan compliance.
- Located debtors by utilizing skip tracking and other strategies.
- Processed payments over phone and set up recurring drafts.
- Advised debtors on payment options and set up payment plans.
- Handled inbound phone calls and answered customer inquiries.
- Contacted debtors through email, telephone and mail contact to begin collections process.
Office Manager
McBurney Enterprises
Oskaloosa
08.2009 - 05.2019
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Administered payroll and maintained proper documentation of employee personnel.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Utility Operator
Pella Windows
Pella
05.1999 - 03.2009
- Fed raw materials and parts into semi-automated machines.
- Inspected machines and parts using precision and measuring tools.
- Maintained activity logs and kept records of approved products and defective parts or machines.
- Performed proper machine startup and shutdown procedures.
- Measured, marked and indicated dimensions and reference points on materials.
- Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
Education
Moravia High School
Moravia , IowaEsthetician
La James
Johnston, IA11.2022
Certified Nurses Aide - CNA
Indian Hills Community College
Ottumwa, IASkills
- Attention to Details
- Caring
- Love for others
- Customer Service
- Problem-Solving
- Positive Attitude
- Flexible Schedule
- Willingness to Learn
Timeline
CNA
Mahaska Health
10.2024 - Current
Debt Collector
Credit Bureau Services of Iowa
05.2019 - Current
Office Manager
McBurney Enterprises
08.2009 - 05.2019
Utility Operator
Pella Windows
05.1999 - 03.2009
Esthetician
La James
Moravia High School
Certified Nurses Aide - CNA
Indian Hills Community College