Michelle Thornburg
Summerville,SC
Summary
Accomplished Ramp Agent and Ground Support Equipment Administrator at FedEx Express, adept in weight/balance, ramp/sort operations and leadership. Expertly trained 100+ employees the last 18.5 years, enhancing operational efficiency and safety above all. Demonstrated exceptional problem-solving and coaching skills, significantly contributing to team development and operational success. Highly effective working as both part of a team and in a solitary role. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Ramp Agent/Ground Support Equipment Administrator
Fedex Express AGFS/DGO
11.2022 - Current
- Responsible for all ramp training for ramp employees at CHSR.
- Supervise 30+ Ramp employees for load/offload operations.
- Ramp planning/ULD planning
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arise during daily operations.
- Aircraft Push back tug /GPU duties
- Weight and Balance duties: qualified on 757, Airbus and feeder aircrafts.
- Completed Defensive Driving/ courier school.
- Supervise/coach/mentor new members of the team by offering guidance, feedback that has contributed to their professional growth and development.
Ramp Agent/Ground Support Equipment Administrator
Fedex Express AGFS
03.2015 - 11.2022
- Weight and Balance of the aircrafts.
- Supervised 40+ Ramp and Sort employees.
- Contributed to a safer work environment by strictly following company/FAA safety protocols during ramp/sort operations.
- Trained new and existing employees on ramp and sort operations under company policies and procedures.
- Training reports for all ramp and sort employees.
- Worked individually and with my peers to problem solve when critical operational problems/situations arose.
Team Leader
FedEx
12.2005 - 03.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members of the team.
- Trained, coached and mentored employees on sort/trucking operations.
Education
No Degree - Business Management
Kalamazoo Valley Community College
Kalamazoo, MI05.1996
Skills
- Leadership trained
- Weight/Balance
- New Hire Training
- Problem-solving
- Coaching and development
- Critical Thinking
- Multitasking Abilities
- Decision-Making
- DG Specialist/Spill Clean up Specialist
- Forklift qualified
- ULD Load Planning
Accomplishments
-Received numerous Bravo Zulu awards and recognitions for performance in leadership and training roles.
-Trained new employees on ramp company policies and procedures with high success in decreasing company turnover.
-Completed internal AOD audits with excellent results.
-Developed strong working relationships with peers.
-Have a strong working relationship with other FedEx locations in the district and have traveled to train their employees.
Certification
Trained and certified through corporate for Training Administrator (GSEA), Weight and balance on 757, Airbus and feeder aircraft, Dangerous Goods Specialist, Spill Clean up Specialist, Ground support equipment, forklift, Defensive Driving, DOT courier, Class A CDL permit.
Timeline
Ramp Agent/Ground Support Equipment Administrator
Fedex Express AGFS/DGO
11.2022 - Current
Ramp Agent/Ground Support Equipment Administrator
Fedex Express AGFS
03.2015 - 11.2022
Team Leader
FedEx
12.2005 - 03.2015
No Degree - Business Management
Kalamazoo Valley Community College
Similar Profiles
Basheer Mullandy KoyakuttyBasheer Mullandy Koyakutty
Project coordinator at AGFS BM (Al Ghurair Facilities solutions)Project coordinator at AGFS BM (Al Ghurair Facilities solutions)
Tino NunezTino Nunez
Access Control Technician at DGO access LLCAccess Control Technician at DGO access LLC
Genniffer PerezGenniffer Perez
Head of Sales at MIO S,A l Grupo Rizek Sto DgoHead of Sales at MIO S,A l Grupo Rizek Sto Dgo