Michelle THORPE
Milwaukee,WI
Summary
Customer Service agent with array of skills in person or over the phone seeking employment opportunities.
Overview
7
7
years of professional experience
Work History
Cleaning Crew Member
Snelling Staffing
West Allis, Wisconsin
06.2021 - 10.2021
- Provided excellent customer service when interacting with customers or colleagues.
- Transported waste to designated disposal sites according to safety protocols.
- Reported any damages or repairs needed to supervisor immediately.
- Stocked supplies on carts daily.Set up and break down of janitorial supplies.
- Cleaned the American Family Field pressroom, No Name Restaurant, and the suites on Club Level.
- Swept and mopped floors in public areas.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Maintained janitorial closets in a clean, organized manner.
- Vacuumed carpets, furniture, and upholstery.
- Dusted furniture, fixtures, and other surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
Customer Service Representative
TTEC
Melbourne, FL
12.2018 - 05.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Helped Weight Watchers customers with passwords & subscription changes and upgrades.
- Explained terms and conditions of contracts.
Contract Employee
Adecco
Melbourne, FL
08.2017 - 12.2018
- Promptly Responded to inbound calls from customers.
- Delivered scripts and programs as determined by each account.
- Helped customers to navigate websites,with password resets,with on- line purchases,and online returns and exchanges.
Cleaning Crew Member
ABM Industries
Sanford, Florida
02.2018 - 10.2018
- Provided excellent customer service when interacting with customers or colleagues of Spacex at Cape Canaveral Air Force Station.
- Transported waste to designated disposal sites according to safety protocols.
- Reported any damages or repairs needed to supervisor immediately.
- Trained to clean offices,control rooms,bathrooms,kitchens and cleanrooms.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Cleaned windows, door frames, and sills.
- Swept and mopped floors in public areas.
- Maintained janitorial closets in a clean, organized manner.
Cleaning Crew Member
Regency Cleaning Service
NEW Berlin, Wisconsin
08.2016 - 05.2017
- Provided excellent customer service when interacting with customers or colleagues.
- Reported any damages or repairs needed to supervisor immediately.
- Emptied trash cans and replaced liners.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Cleaned windows, door frames, and sills.
- Swept and mopped floors in public areas.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Maintained janitorial closets in a clean, organized manner.
- Vacuumed carpets, furniture, and upholstery.
- Dusted furniture, fixtures, and other surfaces.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Measured and mixed detergents with water for use in commercial cleaning.
- Dusted ceiling fans and air vents to eliminate dirt.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Created inventory checklists and stocked housekeeping carts.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
EMPLOYEE DINING CLERK
Potowatomi Hotel And Casino
Milwaukee, WISCONSIN
06.2014 - 08.2015
- Operated cash register.
- Stocked salad bar and drinking stations with necessary supplies.
- Rotated and replenished food items.
- Stocked miscellaneous merchandise.
- Cleaned tables and washed dishes.
Education
Some College (No Degree) - Health Administration
Milwaukee Area Technical College
Milwaukee, WISkills
- Chemical Handling
- Restroom Servicing
- Safety Compliance
- Supply Restocking
- Customer service-focused
- Supply Management
- Kitchen Support
- Report Generation
- Call Management
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Product Knowledge
- Coordination
- Administrative Support
- Researching
- Product Education
- Computer Proficiency
- Customer Relationship Management (CRM)
- Payment Processing
- Credit card payment processing
- Drawer balancing
- Cash Handling
- Customer Service
- Returns processing
- POS Systems
- Customer Assistance
- Product Recommendations
Timeline
Cleaning Crew Member
Snelling Staffing
06.2021 - 10.2021
Customer Service Representative
TTEC
12.2018 - 05.2019
Cleaning Crew Member
ABM Industries
02.2018 - 10.2018
Contract Employee
Adecco
08.2017 - 12.2018
Cleaning Crew Member
Regency Cleaning Service
08.2016 - 05.2017
EMPLOYEE DINING CLERK
Potowatomi Hotel And Casino
06.2014 - 08.2015
Some College (No Degree) - Health Administration
Milwaukee Area Technical College