Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle THORPE

Milwaukee,WI

Summary

Customer Service agent with array of skills in person or over the phone seeking employment opportunities.

Overview

7
7
years of professional experience

Work History

Cleaning Crew Member

Snelling Staffing
West Allis, Wisconsin
06.2021 - 10.2021
  • Provided excellent customer service when interacting with customers or colleagues.
  • Transported waste to designated disposal sites according to safety protocols.
  • Reported any damages or repairs needed to supervisor immediately.
  • Stocked supplies on carts daily.Set up and break down of janitorial supplies.
  • Cleaned the American Family Field pressroom, No Name Restaurant, and the suites on Club Level.
  • Swept and mopped floors in public areas.
  • Stocked restrooms with paper products and soap dispensers.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Maintained janitorial closets in a clean, organized manner.
  • Vacuumed carpets, furniture, and upholstery.
  • Dusted furniture, fixtures, and other surfaces.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.

Customer Service Representative

TTEC
Melbourne, FL
12.2018 - 05.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Helped Weight Watchers customers with passwords & subscription changes and upgrades.
  • Explained terms and conditions of contracts.

Contract Employee

Adecco
Melbourne, FL
08.2017 - 12.2018
  • Promptly Responded to inbound calls from customers.
  • Delivered scripts and programs as determined by each account.
  • Helped customers to navigate websites,with password resets,with on- line purchases,and online returns and exchanges.

Cleaning Crew Member

ABM Industries
Sanford, Florida
02.2018 - 10.2018
  • Provided excellent customer service when interacting with customers or colleagues of Spacex at Cape Canaveral Air Force Station.
  • Transported waste to designated disposal sites according to safety protocols.
  • Reported any damages or repairs needed to supervisor immediately.
  • Trained to clean offices,control rooms,bathrooms,kitchens and cleanrooms.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Cleaned windows, door frames, and sills.
  • Swept and mopped floors in public areas.
  • Maintained janitorial closets in a clean, organized manner.

Cleaning Crew Member

Regency Cleaning Service
NEW Berlin, Wisconsin
08.2016 - 05.2017
  • Provided excellent customer service when interacting with customers or colleagues.
  • Reported any damages or repairs needed to supervisor immediately.
  • Emptied trash cans and replaced liners.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Disinfected kitchen appliances such as refrigerators and microwaves.
  • Cleaned windows, door frames, and sills.
  • Swept and mopped floors in public areas.
  • Stocked restrooms with paper products and soap dispensers.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Maintained janitorial closets in a clean, organized manner.
  • Vacuumed carpets, furniture, and upholstery.
  • Dusted furniture, fixtures, and other surfaces.
  • Labeled and properly stored chemicals, equipment and cleaning products.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Measured and mixed detergents with water for use in commercial cleaning.
  • Dusted ceiling fans and air vents to eliminate dirt.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Created inventory checklists and stocked housekeeping carts.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.

EMPLOYEE DINING CLERK

Potowatomi Hotel And Casino
Milwaukee, WISCONSIN
06.2014 - 08.2015
  • Operated cash register.
  • Stocked salad bar and drinking stations with necessary supplies.
  • Rotated and replenished food items.
  • Stocked miscellaneous merchandise.
  • Cleaned tables and washed dishes.

Education

Some College (No Degree) - Health Administration

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Chemical Handling
  • Restroom Servicing
  • Safety Compliance
  • Supply Restocking
  • Customer service-focused
  • Supply Management
  • Kitchen Support
  • Report Generation
  • Call Management
  • Account updating
  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Paperwork Processing
  • Product Knowledge
  • Coordination
  • Administrative Support
  • Researching
  • Product Education
  • Computer Proficiency
  • Customer Relationship Management (CRM)
  • Payment Processing
  • Credit card payment processing
  • Drawer balancing
  • Cash Handling
  • Customer Service
  • Returns processing
  • POS Systems
  • Customer Assistance
  • Product Recommendations

Timeline

Cleaning Crew Member

Snelling Staffing
06.2021 - 10.2021

Customer Service Representative

TTEC
12.2018 - 05.2019

Cleaning Crew Member

ABM Industries
02.2018 - 10.2018

Contract Employee

Adecco
08.2017 - 12.2018

Cleaning Crew Member

Regency Cleaning Service
08.2016 - 05.2017

EMPLOYEE DINING CLERK

Potowatomi Hotel And Casino
06.2014 - 08.2015

Some College (No Degree) - Health Administration

Milwaukee Area Technical College
Michelle THORPE