Michelle Tice
Rocket Mortgage, Inc.
Troy,Michigan
1
Certification
27
years of professional experience
Successful Executive with over 15 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level professional position. Ready to help team achieve company goals.
Work History
Executive Mortgage Underwriter
14 Years 5 Months- Performed detailed risk assessments on loan applications, delivering decisive approval or decline recommendations.
- Conducted thorough analysis of financial documents, including income statements and credit reports, to support informed credit decision-making for each transaction.
- Facilitated mentorship programs for junior staff to cultivate a culture of continuous improvement and growth.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Formulated and implemented creative strategies to address intricate issues, driving organizational efficiency.
- Identified market trends and assessed potential improvements to optimize process efficiency and effectiveness.
Client Relations Specialist, Executive Office
3 Years- Addressed client concerns and strengthened rapport through consistent daily communication regarding account status.
- Enhanced client satisfaction by optimizing internal and external training and communication procedures.
- Directed resolution of client inquiries to ensure efficient issue handling and uphold satisfaction standards.
- Enabled effective dialogue between clients and internal teams to improve service quality and responsiveness.
Client Relations Advocate
1 Year- Collaborated with teams to diagnose and resolve root causes of client grievances.
- Developed and implemented strategies aimed at improving client relations and elevating company reputation.
- Managed inbound calls to address service inquiries related to existing accounts, ensuring accurate information delivery.
- Delivered comprehensive product knowledge to customers and identified effective solutions to meet their needs.
Mortgage Banker
2 Years- Conducted in-depth analysis of clients' financial circumstances to deliver personalized mortgage solutions.
- Ensured efficient loan processing to uphold regulatory standards through meticulous documentation and compliance checks.
- Coordinated efforts with underwriting teams to enhance efficiency in loan approvals and elevate customer experience.
- Cultivated robust client relationships, delivering continuous support throughout mortgage processes.
- Assessed market trends to refine product offerings, aiming to meet client requirements effectively.
Accounts Payable/Receivable Administrator
2 Years 2 Months- Managed scheduling and logistics for service appointments, enhancing operational efficiency.
- Streamlined administrative processes using dealership management software, improving workflow accuracy.
- Coordinated communication between departments to ensure timely resolution of customer inquiries and issues.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
High School Diploma
Skills
Interpersonal skills
Operations management
Executive support
Customer-oriented
Administrative skills
Accomplishments
Direct Endorsement - FHA since 2015
LAPP - VA certification since 2016
Certification
- Schwab Asset Depletion Training
- Quicken Loans, Inc. Self Employment Training
- VA Certification, Quicken Loans, Inc. Lender Appraisal Processing Program
- FHA Certification, Quicken Loans, Inc. Direct Endorsement
Interests
My husband & 3 kids
helping others
cooking
and gardening. I am in the midst of growing pumpkins
onion
garlic. I will be starting to sow my winter garden of elephant garlic in place of the outdoor plants. I have a blueberry plant
3 pineapple plants
a fig tree a nectarine tree and a 7 ft. banana tree growing indoors.
Timeline
Executive Mortgage Underwriter
Rocket Mortgage, Inc.
01.2012 - CurrentRead More
Client Relations Specialist, Executive Office
Rocket Mortgage, Inc.
01.2009 - 01.2012Read More
Client Relations Advocate
Perot Systems, Audi of America
01.2008 - 01.2009Read More
Mortgage Banker
Quicken Loans, Inc.
01.2006 - 01.2008Read More
Accounts Payable/Receivable Administrator
Auburn Pontiac
07.1999 - 09.2001Read More
Clarkston High School
High School Diploma
Read More