Michelle Tinder
Fort Madison,IA
Summary
Experienced Correctional Officer skilled in de-escalation techniques, conflict resolution, and emergency response. Proven ability to manage high-risk situations while ensuring the safety of all involved.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Iowa State Penitentiary
Fort Madison, IA
07.2023 - 03.2026
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of cells and common areas to maintain security standards.
- Responded swiftly to incidents, employing de-escalation techniques to manage conflicts effectively.
- Assisted in the implementation of rehabilitation programs, fostering positive inmate behaviors.
- Trained new officers on protocol adherence, safety practices, and emergency response procedures.
- Collaborated with correctional staff to develop and enforce disciplinary measures for rule violations.
- Documented daily activities and incidents accurately in reports for management review.
- Participated in ongoing training sessions to enhance skills in crisis intervention and conflict resolution.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Interaction Specialist
Lutheran Services Of Iowa
Burlington IA
03.2020 - 06.2023
- Developed and implemented client care plans to enhance service delivery and support client needs.
- Coordinated interdisciplinary team meetings to ensure alignment on client goals and progress.
- Trained new staff on best practices for client interaction and documentation procedures.
- Monitored program compliance with state regulations, ensuring adherence to quality standards.
- Conducted assessments to identify client needs, facilitating appropriate resource allocation.
- Streamlined communication channels between departments to improve information flow and collaboration.
Pharmacy Technician
Rashid Pharmacy
01.2015 - 03.2020
- Managed medication inventory and ensured timely restocking of pharmaceuticals.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Collaborated with healthcare providers to optimize patient care plans.
- Ran and maintained the robot to fill prescriptions in packaging rolls for clients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maintained compliance with safety regulations and pharmacy policies.
- Trained new staff on procedures, systems, and customer service standards.
Bartender
Joedee's Bar and Grill
Fort Madison, IA
01.2014 - Current
Education
High School Diploma -
Hamilton High School
Hamilton ILSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Fast learner
- work well with others
Timeline
Correctional Officer
Iowa State Penitentiary
07.2023 - 03.2026
Interaction Specialist
Lutheran Services Of Iowa
03.2020 - 06.2023
Pharmacy Technician
Rashid Pharmacy
01.2015 - 03.2020
Bartender
Joedee's Bar and Grill
01.2014 - Current
High School Diploma -
Hamilton High School