Michelle Tineo
Miami,FL
Summary
Accomplished Immigration Case Manager/Paralegal and Team Leader, adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients' needs and necessity. Willing to continually research and learn new techniques on how to improve the efficiency and efficacy of each case. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Client Intake Specialist (Immigration)
The Matian Firm
Miami, FL
07.2023 - Current
- Gathers and documents detailed information about clients' needs, preferences, and background.
- Maintains accurate records of all client intakes in accordance with applicable immigration processes and regulations.
- Schedules appointments for new clients as needed.
- Answers questions from potential clients regarding immigration processes provided by the organization.
- Verifies eligibility criteria for immigration processes prior to hiring.
- Communicates regularly with supervisors regarding progress on client intakes, calls, and hiring percentages.
- Conducts intakes for prospective immigration clients and ensures that all necessary documents are completed accurately and timely.
- Gathers pertinent information from potential clients, including background details, case facts, and contact information.
- Advises potential clients about available options for resolution of their legal issues based on knowledge gained through research and consultation with attorneys.
- Monitors changes in federal, state, and local laws which may affect current or future cases handled by the firm.
- Answers incoming calls from potential clients seeking assistance with their legal problems.
- Responds promptly to emails from current or prospective clients regarding their inquiries or concerns.
- Enters client data into Airtable Software to manage records and customer relationships.
- Assists in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
Immigration Paralegal Team Leader
Alex Hanna Law PA
Miami, FL
02.2021 - 07.2023
- Researched current developments in Immigration Law and kept abreast of changes in policy or procedures.
- Assisted with preparation of affidavits of support and visa applications.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Reviewed immigration forms and documents for accuracy and completeness.
- Prepared legal petitions, applications, and other documents related to immigration cases.
- Assisted attorneys with research on Immigration laws, regulations, policies, and procedures.
- Conducted interviews with clients to obtain detailed information regarding their immigration status.
- Maintained organized files of all case documentation including notes from consultations.
- Drafted letters to government agencies in response to requests for additional information or clarification.
- Provided administrative support such as scheduling appointments, filing motions, and photocopying documents.
- Organized evidence exhibits and prepared trial notebooks for review by attorneys prior to court proceedings.
- Ensured that all deadlines were met in accordance with the applicable laws and regulations.
- Initiated communication with relevant government officials to request additional information necessary for successful completion of legal filings.
- Provided assistance during deportation proceedings if necessary by researching applicable laws and regulations pertaining to removal proceedings.
- Organized visa paperwork, asylum requests, translations and affidavits.
- Gathered required immigration application documents and assisted with filing.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Initiated and maintained contact with government officials to track potential delays or problems in application processing and kept attorney and client informed.
- Collected information from clients, completed paperwork and determined initial strategies.
- Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
- Experience in family immigration law, asylum, removal defense, detainees, waivers, consular process, humanitarian visas, etc.
Manager and Immigration Paralegal
Law Office of Anthony Alvarez
Miami, FL
01.2017 - 07.2020
- Compiled data from various sources into a comprehensive report format for review by attorneys or clients.
- Researched current developments in Immigration Law and kept abreast of changes in policy or procedures.
- Assisted with preparation of affidavits of support and visa applications.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Reviewed immigration forms and documents for accuracy and completeness.
- Prepared legal petitions, applications, and other documents related to immigration cases.
- Assisted attorneys with research of Immigration Laws, regulations, policies, and procedures.
- Conducted interviews with clients to obtain detailed information regarding their immigration status.
- Maintained organized files of all case documentation including notes from consultations.
- Drafted letters to government agencies in response to requests for additional information or clarification.
- Provided administrative support such as scheduling appointments, filing motions, and photocopying documents.
- Organized evidence exhibits and prepared trial notebooks for review by attorneys prior to court proceedings.
- Ensured that all deadlines were met in accordance with the applicable laws and regulations.
- Initiated communication with relevant government officials to request additional information necessary for successful completion of legal filings.
- Provided assistance during deportation proceedings if necessary by researching applicable laws and regulations pertaining to removal proceedings.
- Organized visa paperwork, asylum requests, translations and affidavits.
- Gathered required immigration application documents and assisted with filing.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Processed visa and immigration services with accurate and complete applications.
- Conducted training sessions for staff to explain immigration rules and regulations.
- Collected information from clients, completed paperwork and determined initial strategies.
- Oversaw and monitored status of cases through computerized case management and billing system and processed case tracking data, reports and updates in system.
- Assisted with initial client intake to obtain relevant case information and evaluated case issues and case strategy in coordination with attorney or case manager.
- Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Education
Notary Public -
Notary Public Course
Miami, FL08-2020
BBA - Finance And Human Resources
Florida International University
Miami08-2018
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06-2015
Skills
- ADVANCED KNOWLEDGE OF IMMIGRATION LAW, POLICIES, AND PROCEDURES
- DAILY INTERPRETATION AND APPLICATION OF IMMIGRATION PROCESSES AND REGULATIONS
- EVALUATION OF APPLICANTS FOR IMMIGRATION BENEFITS
- REGULAR COLLABORATION WITH LEGAL EXPERTS
- ABILITY TO DETAIL FINDINGS AND MAKE RECOMMENDATIONS TO DETERMINE ELIGIBILITY FOR IMMIGRATION ASSISTANCE
- ADVANCED MICROSOFT OFFICE AND EMAIL PLATFORMS
- DATABASE MANAGEMENT
- ABILITY TO HANDLE LARGE WORKLOAD AND MEET MULTIPLE DEADLINES
- PROFICIENT IN CLERICAL TASKS SUCH AS TYPING/WORD PROCESSING
- MULTITASKING
- CUSTOMER SERVICE
- PROBLEM SOLVING
- ADAPTABILITY
- LEADERSHIP
- COMMUNICATION
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Intake Specialist (Immigration)
The Matian Firm
07.2023 - Current
Immigration Paralegal Team Leader
Alex Hanna Law PA
02.2021 - 07.2023
Manager and Immigration Paralegal
Law Office of Anthony Alvarez
01.2017 - 07.2020
Notary Public -
Notary Public Course
BBA - Finance And Human Resources
Florida International University
Associate of Arts - Business Administration
Miami Dade College
Similar Profiles
Ruben AlvarezRuben Alvarez
Contract Specialist at The Matian FirmContract Specialist at The Matian Firm
Carlos BatresCarlos Batres
IT Support Specialist at The Matian FirmIT Support Specialist at The Matian Firm
Kessler LyonsKessler Lyons
Criminal Defense Paralegal at The Matian FirmCriminal Defense Paralegal at The Matian Firm