Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Tobon

Yonkers,NY

Summary

Proven Office Manager with a track record of enhancing workflow planning and financial reporting at MD365. Excelled in staff hiring and payroll processing, boosting team efficiency and accuracy. Demonstrated strong leadership and bookkeeping skills, ensuring meticulous financial management and operational excellence.

Overview

6
6
years of professional experience

Work History

Office Manager

MD365
Yonkers, NY
10.2021 - Current
  • Developed and implemented office policies and procedures.
  • Provided training to new hires on office policies and procedures.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Delegated work to staff, setting priorities and goals.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed files and records to obtain information and respond to requests.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Front Desk Receptionist

Murray Hill Medical Group
New York, NY
07.2019 - 10.2021
  • Handled incoming and outgoing mail and packages.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Responded to customer inquiries via phone, email, and in person.
  • Assisted with scheduling appointments for clients and visitors.
  • Explained policies and procedures to visitors.
  • Provided administrative support including photocopying, faxing, and filing.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Assisted in the management of the company's social media accounts.
  • Handled sensitive information in a confidential manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained a clean and organized reception area to uphold company image.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

Business Administration And Management

Montclair State University
Montclair, NJ
02-2016

Skills

  • Bookkeeping
  • Staff hiring
  • Billing
  • Payroll processing
  • Financial reporting
  • Workflow planning
  • Credit and collections
  • Scheduling coordination

Languages

Spanish
Professional

Timeline

Office Manager

MD365
10.2021 - Current

Front Desk Receptionist

Murray Hill Medical Group
07.2019 - 10.2021

Business Administration And Management

Montclair State University

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Michelle Tobon