Michelle Torres
Philadelphia,PA
Summary
Proven leader and skilled communicator, adept in multitasking and customer service, enhanced Carlene Research's operational efficiency and client satisfaction. Leveraging expertise in inventory management and bilingual abilities, I significantly improved team productivity and fostered strong vendor relationships at SunSet Lounge, ensuring a standout guest experience.
Overview
14
14
years of professional experience
Work History
Bartender and Customer Service
SunSet Lounge
01.2010 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
Supervisor /. Field Interviewer
Carlene Research
06.2004 - 10.2007
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Education
Computer Graphic Design - Graphic Designer
C.I.H Institute
Trevose, PA G.E.D, High School Diploma - Receptionist, Data Entry, Microsoft, Etc
Barranquitas Job Corps
Barranquitas, Puerto Rico 04.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Cash Register Operation
- Hospitality service expertise
- Team training and development
- Inventory
- Sales expertise
- Fluency in English and Spanish Language
Languages
Spanish
Native or Bilingual
Timeline
Bartender and Customer Service
SunSet Lounge
01.2010 - 12.2017
Supervisor /. Field Interviewer
Carlene Research
06.2004 - 10.2007
Computer Graphic Design - Graphic Designer
C.I.H Institute
G.E.D, High School Diploma - Receptionist, Data Entry, Microsoft, Etc
Barranquitas Job Corps
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