Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Michelle Torres

Michelle Torres

Springfield,MA

Summary

Versatile and results-driven professional with a robust background in customer service and warehouse operations. Excelled in multitasking and organizational skills, enhancing operational efficiency by 30%. Adept at leveraging computer literacy and verbal skills to streamline processes, ensuring top-notch customer satisfaction and team collaboration.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
Orlando, FL
02.2023 - 02.2024
  • Received and tracked incoming inventory shipments.
  • Investigated any reported problems regarding shipping errors or damages.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Operated scanners, computers, and other equipment to track orders.

Customer Service Representative

CVScaremark
Orlando, FL
10.2021 - 01.2023
  • Utilizing online insurance verification portals, reporting insurance results, and explaining financial responsibility (deductible, out-of-pocket expenses, co-insurance, etc.), submitting authorization for procedures and taking payments, documenting activity in patients' accounts, and floating between departments to meet business needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Oversaw warranty counseling process to manage expense controls.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Front Desk/Ophthalmic Technician

Eye Care Specialist of Florida
08.2020 - 06.2021
  • Appointment scheduler
  • Verified medical insurance
  • Inbound/outbound calls
  • Data entry
  • Worked up patients, took patients IOP, performed ophthalmic testing; OCT DISC, MAC, Topography, Pachymetry, Glaucoma testing, Plaquenil testing, took Fundus photos, Bscan, Auto K
  • Consulted patients for cataract surgery; explained lens choices and financial options
  • Used ExamWriter and OfficeMate

Referral Coordinator

Sanitas Medical Center
10.2017 - 08.2020
  • Processed referrals in house and external
  • Checked eligibility for scheduled patients
  • Answered phones
  • Worked with Availity and eClinical Works
  • Processed referrals and authorization for patients' appointments
  • Faxed progress notes, labs and exam results to specialist office
  • Confirmed patients appointments
  • Followed up with patients next appointments and upcoming referrals

Education

Associate of Business Administration -

Universidad Interamericana De Puerto Rico
Puerto Rico
05-2013

High School Diploma -

San Juan Educational School
San Juan, Puerto Rico
05-2010

Skills

  • Computer literacy
  • Front desk
  • Time management
  • Credit card payment processing
  • Multi-line telephone operations
  • Call management
  • Picking and packing
  • Taking orders
  • Reviewing solutions
  • Updating solutions
  • Making changes to customer orders
  • Responding to employee needs
  • Microsoft Office
  • Warehouse safety
  • Prioritizing
  • Experience with X-ray equipment
  • Multitasking
  • Organizational skills
  • Running office website
  • Verbal skills
  • Telephone skills
  • Packaging and labeling
  • Office experience
  • Customer service
  • Computer skills
  • Front desk

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Warehouse Worker

Amazon
02.2023 - 02.2024

Customer Service Representative

CVScaremark
10.2021 - 01.2023

Front Desk/Ophthalmic Technician

Eye Care Specialist of Florida
08.2020 - 06.2021

Referral Coordinator

Sanitas Medical Center
10.2017 - 08.2020

Associate of Business Administration -

Universidad Interamericana De Puerto Rico

High School Diploma -

San Juan Educational School
Michelle Torres