Michelle Torres

• Maintained open communication to build relationships with students, parents, and colleagues.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Boosted student involvement by employing hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Educated communities on rights of survivors and victims, facilitating access to critical resources.

Conducted public speaking sessions that resonated with diverse audiences nationwide.

Co-founded the PEERS council, empowering survivors to take on leadership roles.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
• Streamlined setup and teardown processes, reducing labor costs while maintaining booth quality standards.
• Increased booth traffic by designing eye-catching displays.
• Sustained high energy levels throughout long hours of standing, engaging in conversation, and providing product demonstrations to attract attention from passersby.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.

• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Prepared admissions charts and scanned records.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Arranged discharges and patient transportations.
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
• Obtained and organized medical records for office visits and scheduled labs.
• Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
• Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
• Charted vital signs and added telemetry strips to charts.
• Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
• Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Received and routed laboratory results to correct clinical staff members.