Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Torres

Bronx,NY

Summary

Highly Motivated in customer services . Dedicated to resolving and influencing positive work environment. Completing all task requirements in my position . Very responsive to addressing situation and finding resolutions . Team members respectfully and professionally

Professional leader with deep experience in team management and collaboration. Skilled in strategic planning, conflict resolution, and fostering productive work environment. Strong focus on achieving results and adapting to changing needs. Known for reliability, effective communication, and motivational leadership.

Overview

23
23
years of professional experience

Work History

Group Leader

LEAP
10.2023 - 06.2025

Participated in activities focused on educational and physical skill development.

  • Led team meetings to align project goals and enhance communication among members.
  • Coordinated project timelines to optimize resource allocation and meet deadlines efficiently.

Childcare Provider

Autism Programs
08.2021 - 06.2023
  • Implemented individualized care plans to support children with autism in daily activities.
  • Collaborated with multidisciplinary teams to enhance child development and learning outcomes.
  • Monitored behavioral patterns and documented progress for effective communication with families.
  • Created engaging educational activities tailored to diverse learning styles and needs of children.
  • Ensured a safe and nurturing environment by adhering to safety protocols and best practices.

Manager

KAF Check Cashing
01.2006 - 12.2021

Directed cash flow activities and facilitated efficient bill payment processing.

  • Managed daily operations to ensure compliant check cashing procedures.
  • Trained employees on customer service best practices and operational efficiency.

File Clerk

Emigrant Savings Bank
12.2002 - 06.2006

File clerk , filing , scanning documents to representatives on a daily basis . Retrieving mail and organizing documents. Assisting in calling clients for information due to account management

  • Conducted regular audits of transactions to ensure accuracy and integrity of records.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate Of Business Administration - Business

Monroe College
Bronx, NY

Skills

  • Verbal and written communication
  • Relationship building
  • Continuous improvement
  • Schedule coordination
  • Issue resolution
  • Motivational skills

Timeline

Group Leader

LEAP
10.2023 - 06.2025

Childcare Provider

Autism Programs
08.2021 - 06.2023

Manager

KAF Check Cashing
01.2006 - 12.2021

File Clerk

Emigrant Savings Bank
12.2002 - 06.2006

Associate Of Business Administration - Business

Monroe College
Michelle Torres