Michelle Torres-Pagan
Bronx,NY
Summary
Experienced bilingual Leasing and Compliance Manager adept at ensuring regulatory adherence and mitigating risks. Knowledgeable in tenant/landlord and fair housing laws. Efficient, organized, and committed to customer satisfaction. Skilled in developing compliance monitoring, conducting internal audits, and providing training.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Leasing & Compliance Manager/VPH Management
New York, NY
New York
01.2021 - Current
- Managed transfer and apartment waiting lists successfully, ensuring precise and rapid vacancy turnover processing across three Portfolios
- Evaluated eligibility for initial certifications of Low-Income Housing Tax Credits (LIHTC) and HOME units ensuring compliance with regulations and submitting for approval.
- Successfully processed subsidy applications for prospective residents from a range of agencies including PBV, NYCHA, HPD, CityFHEPS,and HRA.
- Performed annual recertifications for current residents promptly, aligning with their effective date
- Streamlined rental payment processes, provided assistance to residents regarding their rental concerns, and ensured efficient handling of initial lease signings as well as lease renewals.
- Ensured adherence to Section 8 regulations regarding non-payment, lease renewals, and HQS violations.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Provided training and guidance to new staff members on leasing policies and practices.
- Effectively supervised the lease-up phase of a PACT conversion project, encompassing 485 units.
- Supervised and mentored a team of leasing professionals in their daily responsibilities.
- Responsible for submitting audits to state agencies and investors.
Leasing Coordinator/New Settlement Apartments
Bronx, NY
Bronx
12.1999 - 11.2020
- Maintained a waiting list for multiple sites 1,000 + units; collected and verified all leasing application and documentation to determine eligibility with specific building and program limits including initial certification for LIHTC to ensure compliance with requirements and the project marketing plan
- Evaluated applicant eligibility through standard credit checks and background screenings
- Facilitated appointments between potential renters and subsidy inspectors to view vacant properties.
- Managed rent calculations, drafted lease templates, and handled subsidy package processing for various government housing programs such as Section 8 and NYCHA. HPD and CityFHEPS.
- Worked closely with DHS to expedite the filling of set-aside units.
- Demonstrated versatility by managing a range of clerical tasks and undertaking special projects. Responsibilities involved data entry, providing status updates, performing apartment inspections, as well as supporting resident relocation during property renovations. Conducted thorough orientations for new residents.
- Delivered comprehensive quarterly vacancy data reports to property owners, alongside weekly updates for Property Manager and Housing Service Coordinators.
Interviewer (Part-Time)/Parkchester Preseivation
Bronx, NY
Bronx
03.2005 - 12.2017
- Conducted interviews with potential renters for market units.
- Gathered pertinent documentation to establish initial income qualification, disseminated income verifications promptly, enforced compliant occupancy regulations meticulously,
and compiled well-organized files for final review. - Provided open house information and highlighted the numerous features of this sought-after property.
Receptionist/New Settlement Apartments
Bronx, NY
Bronx
02.1996 - 12.1999
- Efficiently greeted and informed guests about community service programs, ensuring their needs were identified and addressed before directing them to the appropriate personnel.
- Proficiently handled a variety of tasks on a multi-line phone system including message logging, resident maintenance complaints management, work order scheduling coordination, and communication with emergency personnel.
Education
Associate of Science - Community And Human Services
SUNY Empire State College
Saratoga Springs, NY03-2020
Skills
- Document reviews
- Investigative skills
- Regulatory compliance oversight
- Internal Auditing
- Staff Training
- Compliance Monitoring
- Real Page - OneSite
- Typing 80 WPM
Languages
Spanish
Professional
Certification
- National Association of Home Buildings - Housing Credit Certified Professional
Timeline
Leasing & Compliance Manager/VPH Management
New York, NY
01.2021 - Current
Interviewer (Part-Time)/Parkchester Preseivation
Bronx, NY
03.2005 - 12.2017
Leasing Coordinator/New Settlement Apartments
Bronx, NY
12.1999 - 11.2020
Receptionist/New Settlement Apartments
Bronx, NY
02.1996 - 12.1999
Associate of Science - Community And Human Services
SUNY Empire State College
- National Association of Home Buildings - Housing Credit Certified Professional
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