Michelle Totaram
Secaucus,NJ
Summary
Over three years at Experior, I have advanced from Customer Service Representative to Supervisor, and eventually became General Manager. My experience has provided me with a thorough understanding of the company's operations, allowing me to lead teams and achieve organizational success. By combining my customer service expertise and leadership skills, I excel at implementing strategies to improve customer satisfaction, optimize efficiency, and foster collaboration.
Overview
3
3
years of professional experience
Work History
General Manager
Experior Global
06.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associates - Business
Hudson Community College
Jersey City, NJ06.2011
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Experior Global
06.2021 - Current
Associates - Business
Hudson Community College
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