Michelle Tousignant
Farmington,MN
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations.
Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing 21 years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
911 Public Safety Telecommunicator
City of Saint Paul
Saint Paul, MN
07.2003 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Conducted warrant inquiries and entered wanted persons into law enforcement databases.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
Security Guard
General Security Services Corporation
Bloomington, MN
01.2003 - 07.2024
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Issued visitor badges and access cards to authorized personnel.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Answered questions from the public regarding facility rules and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Education
Diploma - General Secretary And Travel Agent
Dakota County Technical College
Rosemount, MN06-1991
Some College (No Degree) - Law Enforcement
Inver Hills Community College
Inver Grove Heights, MNSkills
- Memory retention
- Professionalism and Integrity
- Public Safety Awareness
- Stress Tolerance
- Incident documentation
- Emergency Management
- Geographical knowledge
- Information Gathering
- Rapid Needs Assessment
- Data Entry
- Documentation And Reporting
- 911 System Information Databases
- Prioritizing Situations
- CPR and First Aid
- Critical Thinking
- NCIC Database
- Emergency Medical Instruction
- Active Listening
- Good Judgment
- Information Security
- Attention to Detail
- Continuous Improvement
- Interpersonal Skills
- Communications Training Officer
- Emergency Medical Dispatch (EMD)
- Time Management
- Team building
Peer Support Group Member
Provide support to Peers after crisis situations, ongoing training and team building as well as fund raisers and special events for peers, several times a year.
Timeline
911 Public Safety Telecommunicator
City of Saint Paul
07.2003 - Current
Security Guard
General Security Services Corporation
01.2003 - 07.2024
Diploma - General Secretary And Travel Agent
Dakota County Technical College
Some College (No Degree) - Law Enforcement
Inver Hills Community College
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