Michelle Trachtman

• Leading the in-store sales team and helping to support the online customer experience.
• Validate, manage, vision care opportunities.
• Handling remakes, refunds, and warranty replacement information for customer resolutions.
• Proficient using Salesforce, Workday, Avalara, and other online platforms that support the customer.
• Worked closely with sales leadership team to identify improvement opportunities and facilitate successful solutions.

• Assertive personal sales leader that led a strong team of 27 stores in Tennessee.
• Led the Region in Sales Performance Indicators for 3 consecutive years.
• Region trainer in several operational resources, hub, recruiting, credit, best practices.
• Provided ongoing coaching and training for store managers on how to maximize productivity and deliver sales results.

Customer Care Coach of Ecommerce team

• Led the Cosmoprof Customer Care Team for all areas of E-commerce.
• Personally Assisted 70-80 customers daily on the phone, ecommerce, text option and email
• Passion for sales and customer service, with a proven track record of success
• Utilized Salesforce, Workday and other e-commerce platforms

• Managed and oversaw $40M in annual sales for a network of 33 locations/offices
• Maximized efficiency of Healthcare management procedures via strategic partnership with Optometrists to enhance overall service delivery.
• Training Director for field teams
• Successfully exceeded performance targets for 4 consecutive years

• Led the successful management of day-to-day activities for 16 Optical offices in GA, coordinating efforts among a team of 400+ associates and 26 providers
• Exceeded Sales / Operating profit / Comped all Patient and Cust results YTD
• Development of key talent – great recruiter!
• Trained stores on insurance billing / filing and managing chargebacks and credits
• Developed key systems and processes for field leadership.