Michelle Tracy
East Amherst,NY
Summary
Account Manager with over 6 years of experience in client relations in the TIC industry. Ideally suited to manage and prioritize opportunities to enhance client relations, promote the decision-making process and grow revenue through increased service utilization. Equipped to provide tactical leadership, optimize processes and execute plans for completion.
Overview
21
21
years of professional experience
Work History
Client Relations Manager/Account Manager
Bureau Veritas Consumer Product Services
11.2016 - Current
- Develop and sustain business relationships with key client contacts
- Manage portfolio of over 20 clients
- Establish processes with labs globally to ensure consistency and accuracy across services and locations
- Create and update program documents based on client needs
- Responsible for forecasting and budgeting for key accounts
- Conduct business reviews both electronically and in person to offer additional solutions as well as expand client relationships
Customer Service Specialist, Operations Services Specialist
Bureau Veritas Consumer Products Services
07.2012 - 11.2016
- Provide customer service to help with client's day-to-day testing needs
- Work closely with both lab and clients to answer questions and solve problems
- Work to build relationships with vendors and clients
- Track and consolidate data to ensure that reports are complete and written in timely manner
- Provide updates to managers and supervisors regarding status of reports
Technical Assistant
Niagara County Community College
03.2006 - 07.2012
- Provide general office support, to include phones, filing, etc
- Verify necessary Placement Tests appropriate for specific students
- Schedule Placement Testing sessions and student appointments
- Set-up, execute, and monitor Placement Testing sessions
- Explain test results to students, as well as options for improving scores, as needed
- Enter student test results into Banner Production student information database
- Provide general service and support to students in need of Placement Testing and/or disability-related accommodations
Customer Service Representative
Naturalizer Shoes
05.2002 - 11.2011
- Provide general support and customer service for retail outlet
- Open and close store, including setting security system and depositing cash
- Assist customers in selecting footwear that fits properly and meets their needs
- Complete sales transactions and handle cash and credit receipts
- Explain options to customers returning merchandise and work with customer to seek resolution
Education
Bachelor of Arts - Spanish
The State University of New York, University
Buffalo2007
Skills
- Client Relationship Management and Development
- Interdepartmental Collaboration
- Team Leadership
- Business Growth Strategy
- Community Organization
Affiliations
Sigma Delta Pi (National Spanish Honor Society)
Languages
Spanish
Professional Working
German
Limited Working
Italian
Limited Working
Timeline
Client Relations Manager/Account Manager
Bureau Veritas Consumer Product Services
11.2016 - Current
Customer Service Specialist, Operations Services Specialist
Bureau Veritas Consumer Products Services
07.2012 - 11.2016
Technical Assistant
Niagara County Community College
03.2006 - 07.2012
Customer Service Representative
Naturalizer Shoes
05.2002 - 11.2011
Bachelor of Arts - Spanish
The State University of New York, University
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