Michelle Tracy
Ocoee
Summary
Detail-oriented and reliable inventory and warehouse professional with experience in receiving, picking, quality assurance, and front-end supervision. Strong customer service and leadership abilities, with solid computer skills including Excel and SAP. Knowledgeable in food safety, OSHA procedures, and warehouse safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory Control/ Receiving Clerk/Quality Assurance Lead
Kroger Distribution Center
Groveland
03.2021 - Current
- Performed receiving tasks, verified shipments, and ensured inventory accuracy.
- Conducted quality assurance checks to maintain food safety and compliance.
- Utilized computer systems including Excel and SAP for inventory tracking.
- Followed OSHA and safety procedures to maintain a clean and efficient work environment.
- Received incoming shipments and verified accuracy against purchase orders.
- Inspected products for quality and reported any discrepancies immediately.
- Organized and maintained designated storage areas for easy access to inventory.
- Collaborated with team members to streamline receiving processes and workflows.
- Utilized inventory management system to track received goods accurately.
- Ensured compliance with safety guidelines during all receiving operations.
- Assisted in training new employees on receiving procedures and best practices.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Updated inventory records to reflect new stock levels.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
Warehouse Liaison/Warehouse Order Picker
Office Depot Distribution Center
Orlando
01.2018 - 08.2020
- Picked and prepared orders with a high level of accuracy.
- Used handheld scanners and warehouse systems to manage inventory data.
- Organized warehouse shelves and improved workflow efficiency.
- Managed order processing from receipt to delivery for various product lines.
- Coordinated with suppliers to ensure timely fulfillment of customer orders.
- Resolved order discrepancies by collaborating with cross-functional teams effectively.
- Analyzed order trends to support inventory management and replenishment strategies.
- Trained new team members on order management processes and systems usage.
- Maintained accurate documentation of all orders and customer interactions regularly.
Front End Supervisor
Ross Dress for Less
Orlando
03.2016 - 01.2020
- Supervised front-end operations, including cash handling and staff oversight.
- Provided strong customer service and resolved customer concerns.
- Trained new employees and maintained daily store operations.
- Supervised front end operations and ensured smooth customer transactions.
- Trained and mentored staff on sales techniques and customer service standards.
- Managed cash registers and balanced cash drawers at the end of shifts.
- Coordinated scheduling to maintain adequate shift coverage for peak hours.
- Resolved customer complaints effectively to enhance shopping experiences.
- Monitored inventory levels and organized merchandise displays for promotions.
Education
GED -
Boone High School
01.2004
Skills
- Inventory Control & Cycle Counting
- Receiving & Shipping
- Warehouse Picking & Order Processing
- Quality Assurance (QA)
- Customer Service & Front-End Leadership
- Computer Skills: Excel, SAP
- OSHA & Food Safety Knowledge
- Team Leadership & Training
- Problem-Solving & Accuracy
- Inventory management
- Quality assurance
- Osha compliance
- Data entry
- Order processing
- Warehouse organization
- Cross-functional collaboration
- Inventory tracking
- Attention to detail
- Problem solving
- Effective communication
- Team building
- Invoice verification
- Shipping and receiving
- Product inspection
- Safety and compliance
- Pallet jack operation
- Quality assurance testing
- Verbal and written communication
- Self-motivated and independent
- Organization and prioritization
- Receiving procedures
- Shipping and receiving tracking
- Vendor coordination
- Equipment troubleshooting
- Interpersonal skills
- Warehouse layout understanding
- Inventory software
- Warehouse safety
Certification
Food Safety
Timeline
Inventory Control/ Receiving Clerk/Quality Assurance Lead
Kroger Distribution Center
03.2021 - Current
Warehouse Liaison/Warehouse Order Picker
Office Depot Distribution Center
01.2018 - 08.2020
Front End Supervisor
Ross Dress for Less
03.2016 - 01.2020
GED -
Boone High School