Michelle Tran
Memphis,TN
Summary
A highly motivated professional with a strong work ethic and the desire to make a positive impact in any professional environment. I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience.
Overview
7
7
years of professional experience
Work History
Service Assurance Agent
Fedex World Hub
03.2024 - 11.2024
- Performed root cause analysis on identified problems to determine appropriate solutions.
- Responsible for improving service, solving operational issues, and supporting the quality improvement process.
- Deployment and maintenance support for equipment, software, and devices.
- Provided technical support utilizing Microsoft products, such as Windows and Office.
- Conducted training sessions to teach Excel features and functionality.
Dental Front Office Receptionist
All About Kids Pediatric Dentistry
01.2023 - 03.2024
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Spa Front Desk Receptionist
MT Nails
04.2020 - 11.2022
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Retail Store Associate
Five Below
03.2018 - 02.2020
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
Education
BBA - Business Administration And Management
University of Memphis
05-2028
High School Diploma -
Collierville High School
05-2021
Skills
- Time management
- Adaptability
- Customer service
- Dependability
- Computer literacy
- Multitasking
- Verbal and written communication
- Scheduling
- Reporting and documentation
- Data entry
- Familiarity with Microsoft
- Bilingual
Languages
Vietnamese
Native/ Bilingual
Accomplishments
- Bravo Zulu Award - Fedex World Hub
The Bravo Zulu award is a FedEx recognition program that recognizes employees for exceptional performance that goes beyond their normal job duties.
Timeline
Service Assurance Agent
Fedex World Hub
03.2024 - 11.2024
Dental Front Office Receptionist
All About Kids Pediatric Dentistry
01.2023 - 03.2024
Spa Front Desk Receptionist
MT Nails
04.2020 - 11.2022
Retail Store Associate
Five Below
03.2018 - 02.2020
BBA - Business Administration And Management
University of Memphis
High School Diploma -
Collierville High School
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