Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Tran

Sugar Land

Summary

Dynamic manager with a proven track record at VIETWICH, enhancing operational efficiency and driving revenue growth through strategic marketing initiatives. Skilled in team leadership and relationship building, I successfully implemented training programs and improved service quality, ensuring compliance with regulations while fostering a motivated workforce.

Overview

12
12
years of professional experience

Work History

Manager

VIETWICH
11.2018 - Current
  • Led team in developing streamlined operational procedures to enhance efficiency and productivity.
  • Hiring, scheduling, implementing training programs for staff, and improving service quality.
  • Often lead menu support in crafting new items, gathering customer feedback and ensuring profitability and item aligns with restaurants brand.
  • Developed strategic marketing initiatives that increased brand visibility, drove customer engagement and loyalty programs.
  • Ensuring compliance with health, safety and licensing regulations.
  • Analyzed sales data to identify trends, informing decision-making and driving revenue growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.

Community Outreach Coordinator

Harmony Public Schools
08.2015 - 10.2018
  • Developed community partnerships to enhance outreach effectiveness and program visibility.
  • Coordinated events to engage stakeholders while promoting school and community resources.
  • Effective communication both written and verbal for crafting clear messages for several diverse populations on social media outlets.
  • Analyzed feedback from community members to refine outreach strategies and improve engagement.
  • Organized the logistics of large and small events within the community and ensuring it remained within the financial budget.

Substitute Teacher

FBISD
08.2013 - 08.2015
  • Implemented lesson plans to reinforce curriculum objectives and enhance student engagement.
  • Adapted instructional strategies to meet diverse learning needs of students across multiple grade levels.
  • Monitored student behavior and maintained classroom discipline to ensure a productive learning environment.
  • Collaborated with full-time teachers to provide continuity in instruction during their absence.
  • Utilized various educational technologies to deliver lessons effectively and support student learning outcomes.
  • Participated in professional development workshops to enhance teaching skills and stay updated on educational trends.
  • Assessed student progress and provided feedback to help improve academic performance and motivation.

Education

Education

University of Houston
Houston, TX
05-2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Goal setting
  • Staff management
  • Relationship building

Timeline

Manager

VIETWICH
11.2018 - Current

Community Outreach Coordinator

Harmony Public Schools
08.2015 - 10.2018

Substitute Teacher

FBISD
08.2013 - 08.2015

Education

University of Houston

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