Michelle Traniello

• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Served needs of more than 25 customers in busy [bistro] environment.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 75%.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 75%.
• Checked identification to enforce age regulations for alcoholic beverages.
• Greeted and maintained relationships with regular customers.

Provided a high level of customer service and product knowledge, an emphasis

on providing a unique and personal interaction with each guest. Responsible for maintaining high standards expected of this corporate entity.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.