Michelle Trefon

Hired, managed and supervised 60+ youth for summer internship in addition to three full-time staff who reported to me. Administered and maintained budget. Ensured project deliverables were carried out as planned. Co-member of the Cultural Tourism department.

● Managed intern schedules to execute daily summer operational programming. Pre- and -post evaluation of interns. Coached, mentored, and guided interns with workforce development and life skills
● Cultural Tourism needs involve planning and preparing logistics for private demonstrations, luncheons, and tours. Primary contact for over 30 Tour Operators
● Scheduled and facilitated school visits, private tours and
demonstrations for homeschool groups, Anchorage School
District, Mat-Su Borough School District, and out-of-state
schools/universities

● Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities

Hired, managed and supervised 30+ youth for summer internship in addition to two full-time staff who reported to me. Administered and maintained budget. Ensured project deliverables were carried out as planned. Co-member of the Cultural Tourism department.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Established a seven-member productivity team and delegated operational tasks to six instructors and one administrative assistant. Worked closely with interim director and grants administrator to ensure data collection for reporting was met prior to deadline.

● Ensured grant deliverables were met. Completed all paperwork regarding contract and payment for instructors, guest speakers, and tutors

● Connected with youth on individual development plan and goals, quarterly one-on-ones with students about their grades and bi-weekly check-ins regarding school

● Constant communication with Anchorage School District’s Indian Education counselors

Worked closely with the Director of Cultural Tourism, Sales, Facility Manager, Cultural Programs Manager, Interns and Tour Directors to monitor the logistics of the group luncheons, dinners, and private presentations

● Coordinated with the caterer, linen, and supply companies to ensure correct amount of food (including dietary restrictions) were met and linens are available

● Train and instruct interns on the set-up/break-down of each group meal. Created reports after each meal service was complete

● Weekly updates on tour group visits. Scheduled private presentations which included: dance performances, Native Youth Olympics demonstrations, culture bearer storytelling, and tours

● Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks

● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

● Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions

● Increased team productivity by implementing efficient workflows and setting clear expectations for staff members

Provided direct support to the Language Project Director, language instructors, Elders and class participants.

● Managed calendars, scheduled recurring meetings and set-up/break down of each class, and tracked attendance

● Created copies of handouts, processed payments for instructors in a timely manner, and gathered refreshments for each evening class

● Assisted with data collection for grant reporting

● Demonstrated adaptability by taking on additional responsibilities when needed, contributing positively to the overall success of the team.

● Maintained open lines of communication with supervisor and peers, ensuring prompt resolution of any issues or concerns that arose during the project lifecycle.

● Became a trusted assistant to Vice President of Culture & Education, executive staff and cultural program managers and earned a reputation for producing high-quality work.

● Supported the Director of Human Resources in scheduling interviews, maintaining and handling confidential documents and participating in the interview process

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems

● Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships

● Ensured accurate record-keeping with diligent data entry and database management for vital company information