Michelle Trevino
Killeen,TX
Summary
Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
15
15
years of professional experience
Work History
All Wheel Vehicle Mechanic /Data Entry Clerk
United Sates Army
04.2010 - 12.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Open and close work orders for companies.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced vehicle performance by conducting thorough diagnostics and implementing effective repair solutions.
- Increased customer satisfaction by providing timely and accurate repairs on all-wheel vehicles.
- Maintained a high standard of safety by adhering to proper procedures during all maintenance tasks.
- Improved shop efficiency with meticulous organization and careful inventory management.
- Contributed to customer retention through exceptional communication skills, explaining complex mechanical issues in an understandable manner.
- Assisted colleagues in troubleshooting difficult cases, sharing knowledge and experience to improve overall team performance.
- Maintained accurate records of time and materials required to perform repairs and service.
- Repaired and replaced worn and damaged components.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Medical Assistant
Dr. Kims
06.2009 - 09.2009
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant
Elms Urgent Care
03.2007 - 02.2009
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant/ Lab Technician/Medical Receptionist
Pain Management
09.2004 - 11.2007
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained documentation on tests performed in lab.
Receptionist
Waco Childrens Clinic
02.2003 - 06.2004
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Applied Science - MIBC
Vista College
Killeen, TX08.2020
GED -
Continuing Education
Temple, TX06.2011
Certified - Medical Assistant
Southern Careers Institute
Pharr, TX09.2002
Skills
- Data Entry
- Clerical Support
- File Management
- Scheduling
- Multi-Line Telephone Systems
- Greeting Clients
- Medical terminology knowledge
- Customer and client relations
- Mail handling
- Scheduling appointments
- Inventory Management
- Procedure Assistance
Timeline
All Wheel Vehicle Mechanic /Data Entry Clerk
United Sates Army
04.2010 - 12.2017
Medical Assistant
Dr. Kims
06.2009 - 09.2009
Medical Assistant
Elms Urgent Care
03.2007 - 02.2009
Medical Assistant/ Lab Technician/Medical Receptionist
Pain Management
09.2004 - 11.2007
Receptionist
Waco Childrens Clinic
02.2003 - 06.2004
Associate of Applied Science - MIBC
Vista College
GED -
Continuing Education
Certified - Medical Assistant
Southern Careers Institute